436 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maria M
Don M
Waited all day for repair person to come. He came at 5:30pm.
ComboEmpire
I am pleased with Sears Appliance Repairs. They have improved a lot since a few years that I had to call them for repairs. They are professional, fast, etc. Excellent work!
Lee S
excellent service performed in a timely manner
Dana T
Patrica W
Frania M
Technician was excellent! Communication with Sears Home Services telephone representative VERY POOR! My building doesn't allow repairs before 9 am. This info IS NOT communicated to tech. Written certificate of insurance needed and telephone representative failed to communicate this also. Texts and email alerts telling me tech on the way arrived hour after tech left. VERY poor communication. Phone # to tech or company providing service should be given to customer. This is not the first time this has happened!
Kyle S
He was great thank you
Dina B
BRETT P. was EXCELLENT- friendly and knowledgeable. Great representation of the company. Thank you!!
Customer service response - Thank you for taking the time to leave a review and for your kind words about Brett P. We are glad to hear that he provided excellent service and represented our company well. We appreciate your business!
Sears Home Services on February 06, 2024
Shirley L
This rating is specific to the technicians I dealt with. They were courteous, professional and knowledgeable. If I were rating customer service and the website this would be 1 star with thw exception of a guy named Wilson (5th person i spoke with). Appointments scheduled were canceled because of parts delays. Responses from the call center were vague at best, at some points just useless. "We have no idea when the part will come in." I was literally 5 minutes away from just buying a new fridge that would be anything BUT Kenmore. I'm still hesitant to buy anything Kenmore for now but I thank the technicians Dave and Kahmeer (not sure of spelling) for diagnosis and resolution.
Customer service response - Thank you for acknowledging the professionalism of our technicians, Dave and Kahmeer. We apologize for the inconvenience with customer service and parts delays, and appreciate your feedback as we work to improve.
Sears Home Services on September 25, 2024