3710 Us Highway 9 Ste 1100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Suzanne Degrande
Excellent service!
Anne Barringer
Scheduling service with this company started out easy with the initial phone call. From that point on dealing with them was horrible. I never experienced anything so bad. It was all done by bots and AI. So there were 2 days of no show tech appointments for which i had to wait around all day from 8-5 and beyond because I was assured I was the next stop. Then after a Third scheduled appointment 4 texts from bots telling me my appointment was at risk of being cancelled because I hadn’t confirmed when each time I had confirmed. Once the technicians got there, there were 2 visits, they were excellent and personable. I surely didnt take out the lack of communication on them, but if this comoany doesn't get back to human scheduling and contact, or get someone knowledgeable to monitor the AI functioning I will never use them again. Sears can do much better at least for the sake of their technicians if not their customers. The 5 stars is solely for their techs and not their back office. That gets zero stars.
Customer service response - Thank you for your detailed feedback, Anne. We're sorry for the scheduling issues you faced and appreciate your patience. We're glad to hear our technicians provided excellent service, and we'll work on improving our communication process.
Sears Home Services on November 21, 2024
Phil Pollicove
Extremely professional and explained everything to me
Customer service response - Thank you for your positive feedback, Phil! We're glad to hear that our team provided professional service and clear explanations.
Sears Home Services on November 18, 2024
Christopher Mangan
Did an excellent job fixing dryer, works great again!
Customer service response - Thank you for your positive feedback, Christopher! We're delighted to hear that your dryer is working great again after our service.
Sears Home Services on November 14, 2024
Kenneth Wolf
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 06, 2024
Mark Recevuto
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 23, 2024
Laura Carrino
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 13, 2024
FM Akhtar
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 07, 2024
john coccaro
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 28, 2024
Paul Cibbarelli
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 26, 2024
