50 Fox Run Rd Ste 74 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great tech
Showed up on time and fixed the Problem promptly
Deborah C, Wells, ME
James is the BEST!!
Thank you so much for your help. Very fast, very professional! Great tech
John V, Gonic, NH
Great Service. Highly competent professional.
This is my 3rd time with James. He came out to first to diagnose the failed LG compressor, then returned twice to complete. The refrigerant needed to be recharged on repair day # 1 had to be removed given a failed Shrader valve (not James or Sears fault, poor quality control by the OEM for the valve, James had to evacuate then put a new 58 g R600A charge in the next day since R600A is hard to get and I was the last one being worked on day # 1. James came back the next day as promised to complete the repair. For James, he gets 5 stars from me. He is prompt, courtesy, technically competent (I speak from experience as refrigeration tech in the Navy) while keeping a very clean work space. He gets my highest recommendation. As a SB owner, he is the type of guy I look to hire. Self-Starter, problem solver. For Sears (and LG) - You both use separate AI models and customer support overseas which are NOT working. AI is supposed to make life better, instead it has obviously NOT been used by anyone desperate for service. LG couldn't accurately recommend Sears (I had to find that myself, the agents recommended couldn't do the work) and Sears wound up rescheduling my appointment 4 times given that the Chat assistant couldn't accept my answer that I had the needed parts on multiple occasions. I had call overseas twice to get this finally resolved. You both need to fix this please. It's bad enough that we don't enough people do provide customer support (in the US) and people to do the technical work. Throwing my refrigerator out from frustration isn't a smart option.
Robert, Dover, NH
Brent Service
Efficient, friendly, helped with a few extra services & tips for more effective uses of my snowblower
Don C, Dover, NH
Excellent Professional Service
Brent arrived on time and did a great job. I appreciate the communication from your company in advance of the service call, the ability to reschedule the appointment when I needed to do so, as well as Brent's preliminary call requesting details regarding my exercise equipment.
Charles F, Cape Neddick, ME
Kenmore oven repair
James arrived at time expected on Monday and was professional and friendly. He discovered the issue with my oven and after I agreed to proceed with the repair, ordered the part needed and set up a return visit for Thursday to complete the repair. He arrived first thing today and completed the work in about 25 minutes. Oven is up and running again and I am more than satisfied with the experience. Definitely 5 stars! No complaints!!
Joyce G, Farmington, NH
Great Service
James was great, made sure I understood upfront what my service call fee would be, explained exactly what he was doing and did it promptly. It was a pleasant service experience.
Debra B, Rochester, NH
Great job!
Very helpful, on-time and quick w/ service repair. Always a pleasure working with Jim.
Tina S, Dover, NH
Owner
James was great ! he is an asset to your company. Awesome person. Master tech !!
William M, Somersworth, NH
Service!
Timothy was prompt, efficient, communicative, and professional! Thank you! If he gets bonuses based on performance, I hope this is considered!
Pam L, Durham, NH
