822 Dakota Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Deb H
I would like to have Dale as my technician when I again have my appliances serviced! He is knowledgeable, friendly, AND able to give good advice for taking care of my appliances on a regular basis.
Customer service response - Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that Dale provided excellent service and advice for your appliances. We look forward to serving you again in the future.
Sears Home Services on February 06, 2024
Cody B
Where do I start they sent the parts to the wrong address. Put my information in wrong. Charged for 2 parts when I only needed one. When the parts were sent to the wrong address I had to wait around a month to get a new tech to come install the igniter which is all we needed. Waited 2 months for the completion of a job that took 20 minutes for the technician to complete. Next time just order the part off the Internet and do it myself. Lesson learned. Your call center is a joke as well. And Dale was highly unprofessional. And rude.would give no stars if it was an option.
Customer service response - Thank you for taking the time to bring this to our attention, Michael. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 23, 2024
