815 E Innes St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kim N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 18, 2024
Trang N
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 13, 2024
Kay R
No HVAC unit for nearly 3 weeks during 100° + temperatures. Technician was good. Choice Home Warranty is not.
Customer service response - We're sorry to hear about the delay and discomfort you experienced due to the temperature, but we're glad to hear that our technician met your expectations. Thank you for your feedback, it helps us improve.
Sears Home Services on July 31, 2024
Andy L
This post is for Drew - Specifically Drew's performance - NOT Sears. Drew was excellent, a consummate professional. He was polite and very through in explaining what was going through the entire visit. VERY Appreciated. Sears, on the other hand - didn't even tell me he was coming until the DAY OF his visit... I am sure there will be excuses given, but there was no communication provided until the morning of his arrival. Luckily I was able to re-arrange my schedule to be home--Even though Sears give an EIGHT HOUR window. - Again, luckily, Drew was far more communicative and let me know his scheduled arrival time. Good Job Sears, for hiring well. Bad Job Sears, for being so uncoordinated.
Customer service response - We are so glad to hear about your positive experience with Drew and appreciate your recognition of his professionalism and communication. We apologize for any inconvenience caused by our scheduling and will strive to improve our communication in the future. Thank you for your feedback.
Sears Home Services on July 11, 2024
Bobby H
The young was very courteus and very knowledgeable, he did a great job got.my Appliance to going in a short time
Customer service response - Thank You for your positive review! We're thrilled to hear about your satisfaction with our service and our technician's performance.
Sears Home Services on July 08, 2024
susan C
Super nice guy, very polite and knowledgable. Knew what the problem was from my description, however he still checked behind me, and fixed the problem.
Customer service response - Thank you for your kind words and for highlighting the thoroughness and expertise of our team. We're happy we could fix your problem efficiently!
Sears Home Services on June 27, 2024
Kathy R
ERIC REPAIRED MY WHIRLPOOL OVEN. He is highly professional, polite and knowledgeable of his trade. So glad you have folks like him working on the Sears Home Warranty team. I WISH THE APPOINTMENT TIME WAS MORR PRECISE BY SEARS SCHEDULERS
Customer service response - Thank you for sharing your experience. We apologize for the scheduling inconvenience and are working to improve this aspect, but we're glad Eric was able to resolve your issue.
Sears Home Services on June 23, 2024
Marilyn F
Customer service response - A big thank you, Marilyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on April 21, 2024
Patricia J
Rodney was nice, respectful and know what he was doing. Very thankful to him.
Customer service response - Thank you for taking the time to leave a review! We are pleased to hear that Rodney provided excellent service and was knowledgeable. We appreciate your feedback and thank you for choosing our appliance repair service.
Sears Home Services on January 31, 2024
Angela M
He was punctual, professional, and knowledgeable.
Customer service response - Thank you for taking the time to share your experience with Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our technician was punctual, professional, and knowledgeable. Thank you for choosing our service.
Sears Home Services on February 09, 2024
