3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Service
Johnny was the best!!!! He was very knowledgeable and customer focused.
Parker C, Greensboro, NC
Great Service
He said 24 hours to see if the ice maker is working. So far I've used up all 25 cubes. Looking forward to more.
Janice J, Greensboro, NC
Homeowner
Excellent service, very professional knows his job well. I will recomend that type of service.
Floyd B, Mc Leansville, NC
Nice
He was very Nice and helpful to work with. Knowledgeable .
Tori S, Summerfield, NC
Ice maker repair
Great! Jorge very professional. Very efficient in repairing ice maker.
Scott A, Stokedale, NC
Ice maker issue
The repairman was timely and resolved the issue quickly and now we have ice.
Kimberly H, Greensboro, NC
Dishwasher Repair Experience in Oak Ridge
Jeremiah was friendly, professional and knowledgeable. He was able to explain the problem and the fix.
Danielle S, Oak Ridge, NC
Sears To The Rescue / doing the job right
GE Profile Fridge delivered by Queens Appliance, with compressor noise, gasket not sealing, freezer drawer squeaking. I was told to contact GE for a new door etc. GE ordered service from Sears. The cause of problems were identified, parts order with GE approval. Next service appointment, freezer drawer replacement was cracked from GE. Even with these issues, there was zero help from Queens Appliance, but Sears technician Osei, reordered item and scheduled next service appointment. This time, 3 technicians arrived and after a very diligent check the compressor noice was identified and corrected. The freezer drawer was replaced, gasket installed, freezer tray squeaking corrected and my family did a happy dance. For 30 days we suffered through the piercing noice, the long waits on the telephone with GE and Queens, large items taking up our foyer and uncooperative supplier. The Sears team was experienced, professional, patient, and very determined to to do a good job. They made a disappointing experience better with their personal service, their system, and they cared about our experience. We appreciate the work that was done and how they handled each phase.
Susan R, Jamestown, NC
Osei the Prince
You are blessed to have Osei on your team. We have been waiting for over three months for repair, and he discovered the problem, committed and followed thru to completion. A true gentleman who cares about the customer. An expert technician who knows and understands the appliance. A very hard working and dedicated professional. You are fortunate to have him on your team. Sincerely, Jaeger family.
Cristiane J, Greensboro, NC
very capable fellow
I was disappointed that it took me so long to get an appointment for the repairs, but once the day finally came, everything went well. He was on-time, he diagnosed the problem, and he fixed it. What more could I ask?
Paul D, Colfax, NC
