6910 Fayetteville Rd Ste 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Benjamin
Benjamin was very thorough and efficient. He was neat and polite.
Donnie H, Cary, NC
Great service
Mr. Phillip was courteous and friendly. He was very thorough in his work and very knowledgeable about the appliances he serviced. He explained everything he was doing to each appliance. I have never had anyone to ever do that before! His years of experience enabled him to give me as a consumer some really good advice to help maintain the appliances. Whenever I need service again, I do wish Philip could be the technician who comes EVERY TIME!
Robert G, Sanford, NC
Great service by technician with integrity
Mr. Philip was very courteous and friendly. He took his time to thoroughly check the appliances and verify their proper operation. He gave some helpful advice as to how to maximize their maintenance. I wish I could have him come every time I need service. People like him help me to have continued faith in your products for future purchases.
Robert G, Sanford, NC
Daniel superb, Sears Home Services not
Daniel was absolutely superb, knowledgeable, friendly, and courteous. However he was not able to get to our house until AFTER the 8AM-5PM time window due to his being overbooked and routed improperly. There was no way to get any human in the chat or via phone at all to address the delay. Finally I reached out via chat to the warranty section and was provided some information, which was not accurate at all. I lost a whole day waiting and waiting and waiting.
Jerrel Yakel, Apex, NC
dishwasher repair.
ZAIRE WAS FRIENDLYAND VERY HELPFUL. HE WENT RIGHT TO WORK ON ARRIVAL AFTER DISCUSSING MY PROBLEM. HE DID A VERY THOUROGH CHECK FOR ME. PROBLEM WAS CORRECTED BEFORE HE LEFT.
Elizabeth H, Durham, NC
Washer repair
Rapidly diagnosed the problem and provided multiple options and costs of each option
Elaine H, Chapel Hill, NC
Technician
Benjamin was courteous, attentive, & pleasant. He genuinely displayed concern & offered an alternative until the arrival of the part. He searched diligently until he located the part that we needed.
Jeffrey H, Durham, NC
Reliable work
The recent storm caused a blackoutnat my home. When power came back on melted ice caused chunks to form that kicked out the stop/start arm on my icemaker. Suamys handled the problem quickly and efficiently.
Marsha K, Durham, NC
So knowledgeable
Tim was efficient, friendly and very helpful. He saved my dryer and gave me great advice to keep it alive. Thank you Tim!!
Ruth T, Chapel Hill, NC
Refrigerator problem
Very competent, informative, focused and knowledgeable. Gave helpful suggestions about maintenance of appliances.
Harry W, Chapel Hill, NC
