1480 Concord Parkway N Reviews
Showing most recent reviews from verified customers of Sears Home Services
AC unit service
Jarvis was cordial and very knowledgeable. He arrived on time and answered every question i had. He was patient and attentive. Excellent service.
Darius B, Concord, NC
Owner
Great experience great technician on time polite and courteous and took time to explain the situation
Alfred W, Charlotte, NC
Mrs Alicia Brailey
He was very pleasant and have manners did a good job
Alicia B, Charlotte, NC
Professional
Kevin arrived on time and demonstrated customer satisfaction is his priority from the moment he stepped out of his vehicle. He evaluated and explained the problem I was having with my appliance, advised me of my options and supplied me with enough information to help make my decision on how to proceed. "Thank YOU Kevin" If I need refrigeration needs in the future, I will definitely request Kevin as my technician!!!!!
Randall J, Salisbury, NC
Rodney
He wS very polite and knowledgeable .He check everything and made me aware of what might happen. I really thank him for being honest as some people aren't.thank him for being so pleasant
Elizabeth J, Charlotte, NC
SERVICE
The Technician Andrew arrived early inspected my Refrigerator and told me in detail the problem. He changed the part I needed and was very friendly. I highly recommend Sears to fix all your appliances.
Dwayne L, Charlotte, NC
Service Review
Very Knowledgeable and able to get the job done quickly
Harriet G, Concord, NC
Awesome job!
Enjoyable person to talk with. Showed issues and described why they were issues that needed to be fixed.
Troy W, Locust, NC
Great job!
Robert and Tim did a great job. Very experienced, professional, and personable. But the job took 5 weeks to complete with Sears.
John S, Locust, NC
Job not totally finished!
As far as replacing the compressor on the fridge, Tim appears to have done a good job, however, the water dispenser is no longer working. It was working prior to changing the compressor. Why wasn't the rest of the systems checked before the repairman left? Di he disconnect/turn off something then failed to connect it back after the repair? The overall "Sears Appliance Repair System" is horrible. If I didn't have a "Sears" product under warranty, I would never have them repair anything!'
David S, Charlotte, NC
