1001 Barnes Crossing Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service Update
Great experience with the technician. He was knowledgeable of the task and provided excellent customer care.
Debbie J, Shannon, MS
Washing machine repair
The tech done good ima timely manner. He's very good at what he does. A Sears customer for over 50 years.
Charles W, Grenada, MS
EXCELLENT STEVE!!
STEVE KNEW EXACTLY WHAT WAS NEEDED AND PROMPTLY ORDERED PARTS. CAME AND REPAIRED FAST AND WOULD ASK FOR HIM AGAIN
Marie C, Hamilton, MS
Very professional
Steve was very helpful, kind and, professional. Highly recommend him.
Wesley D, Booneville, MS
Technician great, sears the worst.
The technician was great. He is always great. I want that to be extremely clear. I had the worst experience ever with sears scheduling platform and customer service. I called at least 15 times and sent emails and never got a response. Sears platform made getting to my technician an extremely frustrating process. Basics were I needed parts for the repair. The parts came in, but the website showed them as backorder. I tried countless times to update sears that I did indeed have the parts. Again after hours of calling, emails chat bots I had zero success in getting sears to update my account with parts received. This means every time I scheduled a repair (4 times) I would wait at home, then around 1pm get notice that my repair was canceled due to backorder parts. I then would start the calling again trying to notify someone that I do indeed have the parts please do not cancel. I scheduled another repair, wait around, auto cancel again, and again until finally I was able to get ahold of the technician before my repair was auto canceled and informed him I do in fact have the parts. Again the worst experience in connecting with sears for a simple piece of information. "I have my parts" which caused hours of frustration. I want to be clear again. The technician was great. The scheduling platform and customer service was the worst.
Robert D, Oxford, MS
George
Arrived on time, was courteous, knowledgeable and very professional on the visit.
Thomas D, Brilliant, AL
Retired
Technician was prompt and professional to provide excellent service. With a good attitude. Thanks
James R, New Albany, MS
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Fast and Efficient Great service Any problems, I will used this service
Floiran M, Killen, AL
Great service
Steve was able to find the proplem with my refrigerator in record time and got it fixed right away.
Dianella M, Florence, AL
Excellent Service
Was very professional and acknowledge an made the repair in a timely manner on my washer.
Lori S, Starkville, MS
