306 East Walnut Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joe Bishop
Technican was very professional and repaired the unit back to working order. I would highly recommend him for any future repairs.
Customer service response - Thank you for the positive feedback! We are delighted to hear that our technician provided professional service and fixed your unit. We appreciate your recommendation and look forward to assisting you with any future repairs.
Sears Home Services on February 22, 2024
Amanda Martin
Very friendly
Customer service response - Thank you for taking the time to leave a review. We greatly appreciate your kind words about our friendly service.
Sears Home Services on January 25, 2024
joe buck
Lee Ann Luster
He is very friendly and knowledgeable. I only had a problem with him not showing up or calling to let me know that he wouldn’t be coming the day I was scheduled. Not sure if he is responsible for that or someone else.
Customer service response - Thank you for your feedback, Lee Ann. We apologize for the scheduling issue and appreciate you bringing it to our attention.
Sears Home Services on November 26, 2024
Scott Edwards
Steve did a great job and was very professional. The reason I am only giving a 3 star rating is the labor charge was way too high for the time he was here. I paid almost $300 labor and he was here maybe 30-40 minutes.
Customer service response - Thank you for your feedback and for acknowledging Steve's professionalism. We apologize for any concerns regarding the labor charge and appreciate you bringing this to our attention.
Sears Home Services on September 19, 2024
Bonnie Hatch
I was told one time that the service technician was coming but he came at a totally different time and I was at work at that time. He told me if I wasn’t there at the time he arrived, he would not wait on me. I work 45 minutes away from my home and the time I made it to work, it was 9:46 am and there was no way I could get there by 10:00 am. He was very rude via text only. The second service technician never showed up. This has been the worst experience I’ve ever experienced with a service technician.
Customer service response - We apologize for the trouble you've faced, Bonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
Christine Linder
Technician never showed up! (Won’t let me pick 0 stars)
