1801 S Harper Rd Ste 2 Reviews

I attempted to call them to find out if they had a part in stock after having to push a button at least a dozen times and speaking to nobody I decided that they don't get my business. If you're going to treat people like this as a company good luck existing. Your reply is too late. I already found what I needed and spent my money at a competitor.

I have a Jenn Air gas range. The bake igniter went out. I called sears to come fix it. Twice, because the first time I called the nice Indian lady who's second language is English put in some random address instead of my address so we had to cancel the first order and start another one. I was charged $139 for them to come out and inform me the igniter has went out, which I was already aware of. Then the repair guy said it would cost over $700 to replace it. The part, online is about $50, and through them around $100. He didn't have the part with him because he said his van had broken down and he was in another vehicle. So he showed up unprepared to get the job done. So now it's youtube time. Nothing like getting robbed and then having to do the work yourself.

Took 2 weeks for the repairmen to show up. He spent 5 minutes looking at the washing machine and left. Didn't hear from anyone for another 6 weeks. I was told the washer was unrepairable and was reimbursed for the purchase price. A month later I get a text saying the repairman is coming back to fix it after I had already trashed the old machine and purchased a new one. It seems there is huge lack of communication amongst your company and the field repairman and a lackluster response for repairs on home appliances that we can't live without for more than a week. Who can go nearly 2 months without a washing machine? Nobody! I went ahead and purchased the coverage for the new machine as its better than no protection but please next time get it resolved faster. Thank you.