2308 Us-45 N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kim Costa
Ron Mattes
Customer service response - Hi Ron, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on August 21, 2024
Kris Geroux
Anthony did a good job. The freezer stays cold now after he fixed the seal, but my icemaker is still not working.
Customer service response - Thank you for acknowledging Anthony's work on the freezer seal. We apologize for the oversight with the icemaker and would appreciate the opportunity to make it right.
Sears Home Services on May 28, 2024
Kevin Page
We scheduled a technician to work on our washing machine to come on a Tuesday. We were then told they were overbooked, and the appointment was moved to Thursday (not even the next day). After being told the technician would arrive at 8 AM on Thursday, that appointment was incrementally pushed back all day. Also calling the number for Sears home repair is a nightmare, and you end up talking to individuals who don’t know anything. Highly incompetent and underwhelming service. Do not recommend.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Frank Wolf
Supposed to have appointment scheduled today. 3 text from sears confirming and they are a no show. Then try and call, and you get sent to another country and a person who can't speak English.
Customer service response - Thank you for taking the time to bring this to our attention, Frank. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on April 02, 2024
