580 W Highway 32 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jeanne M
Roy knows what he is doing and is great to work with.
Customer service response - Thank you for your positive review! We are glad to hear that you had a great experience working with Roy.
Sears Home Services on March 01, 2024
M P
Roy was pleasant and professional. He arrived within the timeframe he gave after calling to say he was on his way.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Roy provided a pleasant and professional service, arriving within the given timeframe.
Sears Home Services on February 07, 2024
David H
I was able to find a dryer belt for a 35 yo Sears Kenmore dryer. It'll be good for another 35 years!! Right?!!
April M
Dan the repair technician was very friendly and efficient - the fact that it took 5 weeks to get 2 parts (which were readily available on Amazon) and get my stove repaired was absurd.
Customer service response - We're happy to hear Dan was friendly and efficient, April. We apologize for the delay in receiving the parts and appreciate your feedback as we work to improve our service.
Sears Home Services on April 17, 2025
Barb F
You no longer have the part. But we're helpful.
Customer service response - Thank you for your feedback and for acknowledging our helpfulness. We apologize for any inconvenience caused by the unavailability of the part.
Sears Home Services on September 23, 2024
Scott T
Your technician was wonderful. Your customer service, scheduling and parts department were the absolute worst. And, I will never use Sear’s Home Service again. Your customer service representatives are liars and discourteous. I plan to tell everyone who will listen, your organization is the worst kind of awful.
Customer service response - We apologize for the trouble you've faced, Scott. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 05, 2024
Doug B
The ice maker was replaced, installed and paid for. The same issue exists. Water is still overflowing into cube collection tray causing a layer of ice build up. No other diagnostic test was completed for root cause of the water overflowing. An assumption was made the ice maker was bad.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
