3 Mid Rivers Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Furnace Maitnance
Your Sears Service Tech Eric was Very professional and kind.
Megan N, O Fallon, MO
Excellent service
Quick, simple, easy. Gregory quickly diagnosed the issue with our washer and completed the repair. He even displayed to me the defective part. Gregory returned the unused parts that were previously ordered for this repair job.
Michael S, Lake St Louis, MO
Geri Tucker
The technician Mr. Scott was very professional, courteous and patient.
Geri T, Foristell, MO
Water Softner
Although technician was very friendly, he went into the basement with no tools, no tests, no paper work. He said the water softener was working good and the water was fine. He had nothing for us to sign!
John A, Dardenne Pr, MO
Owner
My refrigerator is over 15 years old and it has been making loud noises on and off. So today it wasn't making any noise so he didn't address that issue other than say it's not making noise now.
Mallie J, Florissant, MO
Refrigerator not cooling
Chris did his job and fixed it but I need him to come put the drawers back in
Marilyn C, Saint Peters, MO
Refridgerator service
Michael was good, but I don't appreciate the dirt being blown instead of sucked up. I've already tried to dust the kitchen several times and it's still messy and I've scrubbed the floor twice now and know it needs to be done again.
Marylou M, Hazelwood, MO
Kitchen fridge
Dough made an effort to change the parts and told me that it will take 80 minutes for the fridge to start cooling and icemaker will start making ice. The issue is not fixed. He changed the parts but it did not changed anything. He took his time to work on fridge but as a customer I was not sure if he really fixed my fridge issue
Shay S, O Fallon, MO
Issue Not Fixed
The installation of the new component went smooth. After moving the refrigerator back in place, the original issue started occurring again. The tech said to give it 24 hours and left. We have spent over $700 and are no closer to having our issue resolved .
Mike P, Saint Charles, MO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 13, 2023
Bessie hinton
Will need a recall; after turning the dishwasher on after technician left , a loud there is a loud bumping noise that was not there before. Bryan heard the noise before leaving, but thought it was the water lin. This was not the case, so after sears cancelled my appt. From 10/17 to 10/24, I am still without a dishwasher very dissappointed!
Bessie H, Florissant, MO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 25, 2023
