2901 5 N Belt Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mr
Gary was very professional. Hope refrigerator finally fixed after five visits
Randy S, Atchison, KS
Experience
Okay! I would suggest protective booties over shoe so weather not tracked into house
Steve W, Gower, MO
Gary was great!
Gary was professional, efficient, considerate. Your communication system needs great IMPROVEMENT. If I'd had a way to contact a human and not the AI Assistant who couldn't communicate, I could have saved Gary 2 trips to my house that ended with no service rendered. I was very dissatisfied with this communication breakdown which caused me to go without my fridge for at least an extra 2 weeks. Please fix your system.
Nancy Southard, Fairfax, MO
Old Refrigerator repair
Gary from St. Joseph, Missouri, our tech, was wonderful. However, complications at headquarters delayed his work from the initial August 27 evalaution of what part(s) was needed until today, Nov. 4, when he returned to install the parts. The delay was not Gary's fault; rather, the delay somehow occurred when Sears' parts provider no longer had the needed part. However, the part was available from another provider, but no one ordered it. Someone there had "dropped the ball" and the left hand did not know what the right hand was doing or should have been doing. Gary and Mr. and Mrs. Bell were left hanging for approximately five weeks. As soon as the part from Sears' #2 provider arrived at our home, Gary was here to install it within two days.
Sherry B, Maryville, MO
Refrigerator
Darryl did not correct problem with refrigerator Still not working. Has been out since April 30 four appointments later still not working
Randy S, Atchison, KS
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 01, 2024
Repair was never finished
Job never was completed. 3 techs came and it never got fixed.
Rachel R, Saint Joseph, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 24, 2024
Repair guy
Not thrilled that u made an appointment on a frig that has been raken away. I tried to call, get a human but no... You are suppose to be given us a new frig. So you have jacked us and the repair guy around for 6 months. How about getting on the money for frig. The repair guy has been great through the years. Your warrenty people are something else. I never even made this appointment either, they did after tling me i could get rid of frig and we would be reinbursed. I dont think we will recomend sears ever. Thats were we slways went for stuff.
Alvin E, Saint Joseph, MO
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on November 03, 2023
