1400 S Limit Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Walter Mutz
Treavor always does a very good and professional job at repairing our appliances. Too bad the rest of Sears isn't as efficient. We still haven't received our microwave that was ordered by Treavor over a year ago.
Tollie Rowe
Customer service response - Thanks for the great rating, Tollie! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on November 11, 2024
Toni Pudder
Trevor was great when I was finally able to get him here. He was a five star. He was very knowledgeable and kind. Not to happy with service he works for. They have no idea about how they are scheduling. Waited 4 weeks for final part installation. Had me sit and wait for service and no one showed up. Then on Saturday they called me about ten times telling me I had an appointment Sunday June 2. My appointment was Jun 3rd. It is very hard trying to contact a live person. Then they seem to be from overseas. Don't know what they are talking about. Makes me think twice about buying another warranty.
Customer service response - We're glad to hear Trevor provided excellent service, but apologize for the inconvenience with scheduling and communication. Thank you for your feedback; it helps us improve.
Sears Home Services on June 03, 2024
Jennifer Elwell
I did not have an experience because the service guy never did show up. If you get lost you need to know to call to get help to get here.
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 20, 2024
Gary Chervitz
Tech came for service call on stove and dishwasher. Charged $99 for each appliance. Plugged stove back in and said nothing wrong. No test performed. Dishwasher had drain issues. He took maybe 10 min and said drain pump. Estimate 400. As soon as he left my stove went out again. He spent more time collecting money then he did fixing anything. So 200 and nothing fixed. Total rip off.
Customer service response - Thank you, Gary, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 23, 2024
donald draffen
Very courteous and on time,was helpful explaining the situation, although the first tech didn't really find the problem, just assumed that the problem was bearing in tub.washed a load of clothes and there is still a problem, going to have to call again, they never waited for me to run a load,doesn't make noise when you run it empty
