16200 E US-24 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 18, 2025
Robert M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 18, 2025
Vincent B
fixed in short order
Customer service response - Thank you for your feedback, Vincent! We're glad to hear your issue was fixed quickly.
Sears Home Services on March 13, 2025
J D
Brandon C. arrived on time and very quickly identified our stove problem and promptly repaired it. He was very professional, prompt, friendly and efficient. 5+++ stars for Brandon. Top notch service. Saved us a lot of money by repairing our old Kenmore stove. We will highly recommend Sears appliance service to friends and family, thanks to Brandon. Thanks Brandon!!! As for the AI scheduling, not so good. Clearly requested and confirmed with your bot a repair was needed for a gas stove. When I called later to check status, the bot informed me my "washer" repair was scheduled. Bot botched it! Do much for AI! Thankfully Brandon arrived prepared and was able to repair our stove. Sears, your AI needs work.
Customer service response - Thank you for your positive feedback! We're glad to hear you received prompt and exceptional service from our team.
Sears Home Services on February 26, 2025
Randy R
Great service, knowledgeable and courteous
Customer service response - Thank you for your positive feedback, Randy! We're glad to hear that you received knowledgeable and courteous service.
Sears Home Services on February 05, 2025
Jack A
Darryl came and fixed my cooktop very professional friendly person this was an all good experience
Customer service response - Thank you for your positive feedback, Jack! We're glad to hear that Darryl provided a professional and friendly service experience.
Sears Home Services on January 26, 2025
Carissa C
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 23, 2025
janhankel
He is excellent one of their Best technicians!!!
Customer service response - Thank you for your wonderful feedback! We're thrilled to hear that our technician provided excellent service.
Sears Home Services on December 30, 2024
Pris M
Scheduling needs to do a better job. It took me four times to get a service technician to fix my washer. He did a great job once he got here 5 days later.
Customer service response - Thank you for your feedback, Pris! We're glad to hear the technician did a great job, and we apologize for the scheduling issues you experienced.
Sears Home Services on December 16, 2024
Carolyn N
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 16, 2024
