16200 E US-24 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (94 reviews)

Linda M

March 19, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on March 18, 2025

Robert M

March 19, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on March 18, 2025

Vincent B

March 13, 2025

fixed in short order

Source: Google

Customer service response - Thank you for your feedback, Vincent! We're glad to hear your issue was fixed quickly.

Sears Home Services on March 13, 2025

J D

February 26, 2025

Brandon C. arrived on time and very quickly identified our stove problem and promptly repaired it. He was very professional, prompt, friendly and efficient. 5+++ stars for Brandon. Top notch service. Saved us a lot of money by repairing our old Kenmore stove. We will highly recommend Sears appliance service to friends and family, thanks to Brandon. Thanks Brandon!!! As for the AI scheduling, not so good. Clearly requested and confirmed with your bot a repair was needed for a gas stove. When I called later to check status, the bot informed me my "washer" repair was scheduled. Bot botched it! Do much for AI! Thankfully Brandon arrived prepared and was able to repair our stove. Sears, your AI needs work.

Source: Google

Customer service response - Thank you for your positive feedback! We're glad to hear you received prompt and exceptional service from our team.

Sears Home Services on February 26, 2025

Randy R

February 05, 2025

Great service, knowledgeable and courteous

Source: Google

Customer service response - Thank you for your positive feedback, Randy! We're glad to hear that you received knowledgeable and courteous service.

Sears Home Services on February 05, 2025

Jack A

January 26, 2025

Darryl came and fixed my cooktop very professional friendly person this was an all good experience

Source: Google

Customer service response - Thank you for your positive feedback, Jack! We're glad to hear that Darryl provided a professional and friendly service experience.

Sears Home Services on January 26, 2025

Carissa C

January 24, 2025
Source: Google

Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on January 23, 2025

janhankel

December 30, 2024

He is excellent one of their Best technicians!!!

Source: Google

Customer service response - Thank you for your wonderful feedback! We're thrilled to hear that our technician provided excellent service.

Sears Home Services on December 30, 2024

Pris M

December 16, 2024

Scheduling needs to do a better job. It took me four times to get a service technician to fix my washer. He did a great job once he got here 5 days later.

Source: Google

Customer service response - Thank you for your feedback, Pris! We're glad to hear the technician did a great job, and we apologize for the scheduling issues you experienced.

Sears Home Services on December 16, 2024

Carolyn N

December 16, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on December 16, 2024

Average Rating: 4.7/5 (94 reviews)

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