4101 W Division St Reviews

I was very pleased with the service. They were knowledgeable and efficient. Very good communication as what time to expect them and also when the follow up appointment would be to finish repairs.

Issue identified , parts ordered and tech completed the insulation as scheduled .

I would have given a 5, but they asked for model number and serial number so parts could be ordered so only one trip would be needed. I provided the information plus the part number, they ignored what I provided and didn’t order the parts until after the first trip.

Jeffrey came out very early 12/23 or 24. I was not given opportunities for my preference of service call time. I’m not sure he had the technical skills to diagnose my washing machine problem (repeating rinse and spin cycle and not finishing a load of laundry). Basically He told me it was my problem because I was putting too much clothes in a load and I should do smaller loads, so it could balance. Then he left, I was $150.00 poorer and my washing machine still can’t finish a load of wash no matter how small the load is. His service was a complete waste of time and money. They should send someone with the tech skills to fix my problem. Very dissatisfied!

NOBODY SHOWED UP AFTER WE WAITED ALL DAY, NOT EVEN SURE WHY WE WERE NOTIFIED OF THE APPOINTMENT!!!!

The ac was not fixed. He couldn’t find out why is wasn’t working. Said he did all the tests and refilled the coolant and that it was working. Paid him and ac is not working. Called customer service who wouldn’t help with getting anyone to come fix it. Instead dropped the work order and took my money for NOTHING!

Our refrigerator died after 8 years. It was under warranty for 10 years. But Sears wouldn’t honor it because we didn’t have the original sales receipt. We had the user manual (with the date on it,) as well as the credit card receipt . But not the sales receipt given to us 8 years ago. The repair man said he couldn’t share the phone number so we could talk to Sears corporate office. Needless to say, we had no recourse but to buy a new fridge in May!

Called LG about a refrigerator problem. They scheduled the service repair with Sears Home Services. Everything went well at first. Guy came out and diagnosed the issue, but had to order the parts. Parts were shipped to my house on time. Another service appointment was made to install the parts. No one showed and no one gave any update in the 8-5 service window. I happened to have the techs number from the first appointment. He said that his vehicle broke down. Okay that happens but no call/texts? They rescheduled the appointment 4 more times but no one ever showed called or texted! Of course I called Sears Home services each time. Phone calls took 45 minutes just to talk to some one. They kept rescheduling but no one ever showed to put the parts in. I talked to managers and they even gave me dispatch's phone number to see if I could schedule myself. The person at dispatching hung up on me! Literally I have never had this bad of service. I still don’t have the Refrigerator fixed. If I could give a zero star review I would! I will never use Sears No Services again! So bad you can’t even make it up!