7374 Highland Road Ste 4789 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Esther T
The Sears repair service member was a life saver. He came right in and assessed the issue, informed me of the problem fixed it and was done shortly afterwards. I will certainly be using them next time I need an appliance repaired.
Customer service response - Thank you for your wonderful review, Esther! We're delighted to hear our service was a lifesaver and that you'll choose us for future repairs.
Sears Home Services on November 26, 2024
Joanna M
Our fridge has been not working for awhile. Multiple techs came out and it was difficult to diagnose the problem. This required multiple trips. The biggest frustration was every time I had to call sears and make a new visit, there was no easy way to get the same tech back. It didn’t matter that I asked by name, by tech number, and the call center telling me they would make note. This whole process could have been much easier on everyone involved if this could have been not handled by five different techs who were each unfamiliar with the ongoing saga and perhaps I could have not been without a refrigerator for a month while playing these games. Very frustrating for everyone involved. I am glad my fridge appears to be finally working, but please let your technicians and call center people communicate with the dispatch directly, or have some way of ensuring the same tech come out for a “re-call”. Our one tech, David, went above and beyond to help us and I am eternally grateful for all of his work in trying to get this problem solved.
Customer service response - Thank you for sharing your experience, Joanna. We apologize for the inconvenience and frustration caused by the multiple visits and lack of continuity. We're glad to hear that David was able to resolve the issue, and we appreciate your feedback on improving our process.
Sears Home Services on November 23, 2024
Susan H
He fixed my fridge in a professional and timely manner. He left no mess afterwards and I'm looking forward to finally being able to use my fridge! Thank you!!
Customer service response - Thank you for your wonderful review, Susan! We're glad to hear your fridge is back in action and that our technician provided professional and tidy service.
Sears Home Services on October 29, 2024
Elizabeth S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 29, 2024
Kathy L
Customer service response - Thank you so much for the 5-star rating, Kathy! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 24, 2024
Steven K
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 23, 2024
Linda V
He installed the new ice maker but that may not be the problem so I am waiting to see if it starts working. He was very personable and efficient and polite.
Customer service response - Thank you for your patience and for highlighting our technician's personable and efficient service. We hope the new ice maker resolves the issue, and we're here if you need further assistance.
Sears Home Services on October 13, 2024
Tom A
Steve was great vary helpful 👍
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 10, 2024
Dede P
Sears service technician was awesome. Dependable and get the job done.
Customer service response - Thank you for your kind words, Dede! We're delighted to hear our technician was dependable and efficient in completing the job.
Sears Home Services on October 02, 2024
Roger M
Showed up on time, quickly diagnosed the problem which agreed with what I thought was the problem, had the replacement part, and was in and out in 30 minutes. 🙂
Customer service response - Thank you for sharing your experience, Roger! We're glad our technician was prompt and efficient in resolving the issue with your appliance.
Sears Home Services on October 01, 2024
