27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ban A
Customer service response - Hi Ban, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 09, 2025
Robert K
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on February 03, 2025
Arturo G
He was very professional very clean with knowledge of what he was doing. Thank you very much.
Customer service response - Thank you for your positive feedback, Arturo! We're glad to hear that our technician was professional and knowledgeable.
Sears Home Services on January 30, 2025
Frederic V
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 28, 2025
Deborah A
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 26, 2025
Ida C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 23, 2025
Chris F
All around good, friendly, and professional service.
Customer service response - Thank you for your positive feedback, Chris! We're glad to hear you had a good experience with our friendly and professional service.
Sears Home Services on January 22, 2025
Katherine G
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 23, 2025
Sarah M
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 19, 2025
Kris R
Our A & E Technician Steve was Fantastic…Super Friendly & knowledgeable, he knew immediately what was wrong with our washer & the error codes we were getting! He did not have part on truck, but ordered while he was here. Part arrived to our home via UPS in 3 days; Steve had scheduled us for about a week out to come back once part arrived, A & E contacted me stating they received confirmation our part arrived and they could schedule me sooner so we get washer fixed ASAP…that is “5 Star” service! When I initially called their 800# call was answered immediately & got appointment within 2 days, guy who helped was super nice & gave me all info needed for appointment, plus sent text & email. We also receive a text message that you can click into to see your repair request & status, they notify you of the repair persons name who will be arriving to your home, give you a window time frame, and about an hour or so before tech arrives, another message to let you know he’s on his way! If you need your Kenmore appliances fixed & fixed properly there is no one else to call than A & E. A lot of repair service companies (as we have found out this past year) won’t touch a Kenmore anymore or they don’t know how to fix them! Had a horrible experience with repair company this past April trying to fix our dishwasher, guy had no idea, he ruined our dishwasher (was worse after he “fixed”) along with water leaks underneath sink & in basement after he left, we ended up buying a new dishwasher. Thank you A&E and Steve for such Outstanding “5 Star” Service, we will only be using you for any of our appliances needs going forward & Highly Recommended A & E!
Customer service response - Thank you for the detailed 5-star review, Kris! We're thrilled to hear that Steve provided friendly and knowledgeable service, and that the scheduling and communication exceeded your expectations. We're here for all your future appliance needs!
Sears Home Services on January 13, 2025
