2125 S Mission St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike M
Marty was great! Professional, courteous, and a master of his trade. While I hope to not have any more appliance repairs in the near term, I have peace of mind knowing there is a great technician nearby, if needed! Thanks, again!
Customer service response - Thank you for your positive feedback, Mike! We're thrilled to hear about your great experience with Marty and appreciate your trust in our service.
Sears Home Services on October 06, 2024
Myrna P
Very professional. Thank you.
Customer service response - Thank you for your positive feedback, Myrna! We're glad to hear you found our service professional.
Sears Home Services on October 03, 2024
Cary K
Arrived at the time he said he would, was through, and found a problem he said could not be fixed. Explained what could have happened which I thought was reasonable. Marty was very personable and explained what was wrong.
Customer service response - Thank you for your positive feedback, Cary! We're glad to hear our technician was punctual and transparent with the service provided.
Sears Home Services on October 01, 2024
Terry G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 19, 2024
Pamela M
The technician did a wonderful job and was very polite .
Customer service response - Thank you for your positive feedback, Pamela! We're delighted to hear that our technician provided you with excellent service.
Sears Home Services on September 12, 2024
James B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 22, 2024
Jeffrey B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 21, 2024
Russ P
AJ was great! Very courteous and thorough. He Did great work and left the area clean.
Customer service response - Thank you for your positive feedback, Russ and Melissa! We're delighted to hear that AJ provided courteous and thorough service, leaving the area clean.
Sears Home Services on August 19, 2024
Tina H
First texts were excessive told you to press 1 to confirm wouldn't recognize it. Would do it again and say if you didn't appointment would be canceled. Tech came 1st time and part that was ordered from text service was wrong. Was also told you do know your refrigerator makes noises. I wouldn't just call because my frig made a noise. Set up 2nd appointment and no one came. I spoke with tech service which was horrible then 3 other people. They kept transferring me and I had to keep repeating my story. 2 people said one thing the other 2 something different. Last person. I spoke with told me I was still waiting on a part. They said appointment wasn't kept because I did not call them and tell them my parts had arrived. I'm not a tech and don't know what I'm supposed to have. So on next day got a text I had a appointment that I didn't make. Tech called me told me he was on his way. I told him I was at work and was told I was still waiting for a part. That was not true. I had all the parts. Set up 3rd appointment and tech came and installed and no issues. Customer service sucked. It was a total nightmare. On my wed appointment that no one showed spoke with 4 people all different stories and tell me it was my job to call them. If mistake didn't happen on scheduled appointment for Thursday I would still be waiting for a part that I already had.
Customer service response - Thank you for sharing your detailed experience, Tina. We apologize for the inconvenience and confusion you faced with our service and communication. We're glad the issue was eventually resolved, and we appreciate your patience throughout the process.
Sears Home Services on August 19, 2024
Todd F
Very professional and courteous. And Very knowledgeable and fast.
Customer service response - Thank you for your positive feedback, Todd! We're delighted to hear about your satisfactory experience with our professional and knowledgeable service.
Sears Home Services on August 18, 2024
