6730 S River Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alfred D'Amico
JALEN DID AN EXCEPTIONAL JOB. HE WAS SKILLED AND THOROUGH. HE STUCK WITH IT REGARDLESS OF DIFFICULTY AND PERFORMED A COMPLETE REPAIR. WE WISH ALL SERVICE PROVIDERS WERE MORE LIKE JALEN
Customer service response - Thank you for your glowing review. We're proud to have Jalen on our team and thrilled to hear about your positive experience with our service.
Sears Home Services on June 17, 2024
Janet Bindy
Fixing the problem was minimal, John always has good suggestions to keep things working.
Customer service response - Thank you for your feedback. We're glad John could help with effective solutions to keep your appliances running smoothly.
Sears Home Services on June 03, 2024
CHRIS RASHID
Customer service response - A big thank you, CHRIS, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 23, 2024
Christine C
Customer service response - A big thank you, Christine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Denise Bondy
Leon Blazejewski
Friendly courteous and on time
Customer service response - Thank you for your positive feedback, Leon! We're pleased to hear that our service was friendly, courteous, and punctual.
Sears Home Services on October 20, 2024
Kaitlin Frank
While my appliance was fixed, I was unhappy with the amount of time it took from arrival to completion. The technician arrived to my house well before the second “estimated arrival time”. They sat in my driveway for 10-15 minutes before even calling me. Then, they stated that they had “just got there” and said they would be inside in about 4-5 minutes. I waited, again, another 10 minutes. The amount of time it took to fix the appliance could have been done in the time they were sitting in my driveway (parked in the middle blocking the entire thing). Also- I was not notified of what I can expect when using the first few times, such as burning off of coatings resulting in a burning plastic smell. I understand completing paperwork, however, park in the street before parking in the driveway and having the audacity to tell me you just got there.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
psevin2
Bait & switch for sure! I received an "offer" to waive the $149.00 diagnostic fee is we booked the repair after a technician came to our home and diagnosed the issue. He came and correctly identified the problem, but guess what? The repair price was inflated by $150!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 11, 2024
Paul Van De Winkle
The technicians that come out are professional and know what they are doing. The call center is horrible. The system intentionally makes it next to impossible to get in touch with a person. I had to call back many many times to get something resolved that only a person could help with.
Customer service response - Thank you for taking the time to bring this to our attention, Paul. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 13, 2024
