1356 Imlay City Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda W
Mario was very good at his job. He was friendly & diagnosed the problem quickly. He fixed my water softener in a timely manner. If I ever need any repairs in the future, I hope that Mario is sent again. I would highly recommend Mario for any appliance needs. Thank you Sears repair.
Edmund N
Technician knew immediately what cause the problem, ordered the parts and came back to fix the washer. Great job.
Deborah W
Doug R
Tim S
Fast, friendly, explained everything he was doing.
Karen W
Shelley C
Was very knowledgeable and friendly and dida jop well done
Robert B
Appears to be working now.
Customer service response - Thank you for your feedback; we're glad to hear your appliance is functioning correctly now. If you need any further assistance, please don't hesitate to contact us.
Sears Home Services on May 19, 2024
Cynthia H
Not happy I wasn't notified the technician wasn't going to make my last appointment until AFTER the appointment time
Karin J
Our repairman(Mario) for our washer was awesome!!! However, the customer service experience that we had with the call center was disappointing and frustrating. We were automatically scheduled for service calls while we waited for parts to be delivered, but the scheduled us 2 weeks out. Our appointment time was from 8am-5pm, on one appointment (after waiting all day) I got a reschedule notification at 4pm. I had to wait 9 more days for my appointment at which time, we had a no show/no call from them. Again having to wait even longer for another appointment. Mario was scheduled to come out this past Monday and our washer is finally fixed after 7 weeks. My score for Mario is a 5 star, but the call center is only a 3 star.
