6600 M-66 N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dave M
Very knowledgeable and friendly
Samantha C
Arrived earlier than expected, quickly diagnosed the issue and fixed it fast. Also checked to make sure it worked and swept the floor leaving the change that was found to one side.
Brenda L
Kevin G
David R
Our technician was fine but the problem has not been resolved
Customer service response - We're sorry to hear that the issue remains unresolved despite the technician's efforts. Thank you for your feedback, and please contact us directly so we can assist you further.
Sears Home Services on September 02, 2024
Jennifer C
Mike did all he was able in his visit, but the result of his diagnosis did not help me as the part he felt we needed cannot be provided by their company. If they could fix the issue I would get my diagnosis fee applied, however I am without a fix and now without $139.
Customer service response - We're sorry to hear that your issue wasn't resolved due to the unavailability of the needed part, and we understand your frustration regarding the diagnosis fee. Thank you for your feedback, it helps us improve our services.
Sears Home Services on June 27, 2024
Arthur G
Technician was knowledgeable, courteous, clean and efficient. My problem is with Sears' method for scheduling and keeping customer informed. In first visit to diagnose the technician informed me he would return on a specific date. Parts were received in mail, promised date came and went, no technician. I was later informed the scheduling system is automated and will override the date promised by the technician. In this case I was not kept informed of the change in promised schedule. Sears needs to modify system to give customers URL so they may keep informed on status of schedule.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 10, 2024
Dale G
We have had you here twice, and during the first load in the dryer adter the tech left,......The machine is making the same boise....
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 13, 2025
Anna C
I don't recommend Sears Repair to anyone, it took four months to fix my range and I had to have my uncle finally fix my range. They are a scam!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 19, 2024
Mary E
It still has a buzz. It is not fixed. I bought 4 GE appliances. I am so upset about this!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
