11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
laurie R
Technician, Tariq, was professional and informative. He arrived on time, contacting me 30 minutes ahead of arrival.
Customer service response - Thank you for your positive feedback, Laurie! We're glad to hear our technician was professional and informative.
Sears Home Services on April 27, 2025
J B
Scott did an excellent job of repairing my washer and servicing the dryer. I would highly recommend Sears for the service they provide. THANKS
Customer service response - Thank you for your positive feedback! We're glad to hear Scott did an excellent job with your washer and dryer.
Sears Home Services on April 27, 2025
Angel A
Morgan S was very friendly and professional. He explained to me what the problem was and what he was doing to fix it. He also answered all questions I had. I would highly recommend Morgan to anyone.
Customer service response - Thank you for your positive feedback, Angel! We're glad to hear Morgan was friendly, professional, and informative during your service.
Sears Home Services on April 27, 2025
Angela B
Repairman arrived early checked out washer and installed the new part.
Customer service response - Thank you for your positive feedback, Angela! We're glad to hear our repairman arrived early and efficiently installed the new part for your washer.
Sears Home Services on April 23, 2025
B O
Technician was pleasant, professional, and provided helpful tips to keep in mind. As a first time homeowner there are somethings that are common sense but not so common sense if you haven't experienced certain situations before. The technician's suggestions were presented in a helpful way instead of a condescending way which I very much appreciated. Apparently something was loose in my fridge and it was causing the light to not turn on. He fixed it quickly and efficiently. He made it look so easy and thats why he's the expert.
Customer service response - Thank you for your positive feedback, B! We're glad to hear our technician was pleasant, professional, and provided helpful tips while efficiently fixing your fridge.
Sears Home Services on April 22, 2025
N. D
Jeremy arrived on time, was professional in demeanor and explained exactly what he was doing. I was expecting a delay in the repair and the booking of a future appointment to complete the service, but, happily, the "fix" was completed on time.
Customer service response - Thank you for your positive feedback! We're glad to hear Jeremy was professional and completed the repair on time.
Sears Home Services on April 21, 2025
Laura (
The technician was nice and professional.
Customer service response - Thank you for your positive feedback, Laura! We're glad to hear our technician was nice and professional.
Sears Home Services on April 20, 2025
Peggy P
The service technician was knowledgeable and polite. He answered my questions.
Customer service response - Thank you for your positive feedback, Peggy! We're glad to hear our technician was knowledgeable and polite, and that your questions were answered.
Sears Home Services on April 17, 2025
Omolara S
Jerry saw the problem immediately and was quite prompt in resolving the issue. He also explained the airflow and the temperature switches for my refrigerator. I'm grateful.
Customer service response - Thank you for your positive feedback, Omolara! We're glad to hear Jerry promptly resolved the issue and provided helpful explanations about your refrigerator.
Sears Home Services on April 17, 2025
Jay G
Experienced and knowledgeable technician on multiple appliances. Shared insights on future of Sears’ maintenance service division that we hadn’t known. Appreciated that heads-up.
Customer service response - Thank you for your positive feedback, Jay! We're glad to hear you received attentive service.
Sears Home Services on April 14, 2025
