7900 Ritchie Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Obediah is Great
Obadiah did a great job assisting with the install of a new AC Compressor and related parts and procedures. Recommend you send him to school for full Certification. So he can work independently Or assign with a certified tech so he can gain his certification from that approach..
William L, Linthicum, MD
Jeff was helpful and he explained was wrong w/refrigerator.
Jeff was very thorough. Before he came he called and let me know he was on way.
Loretta T, Baltimore, MD
Excellent work
the Technician did Excellent work. Also, he was very accommodable.
Rajnish S, Hanover, MD
Repaired washer
The technician was awesome. He was very professional and explained everything to me.
Elizabeth M, Millersville, MD
Larry
Larry was early. He came in very pleasant and greeted me with a smile. He was very knowledgeable and professional. He resolved me issue in a timely manner. He cleaned his work space and respected my home. I would highly recommend Larry for any future work. Kudos to Larry
Leonard M, Glen Burnie, MD
Service for our Refrigerator
Morgan was on time for the scheduled repair. He was very pleasant to chat with. He was apologetic for the company for not responding to our call when nobody showed up during the scheduled repair date.
Arthur M, Severna Park, MD
Lawn Tractor Repair
Laymon finished the repair on my lawn tractor in short order. He has been a number of times over the last 9 years and the most knowledgeable and the best tech we have had. It is unfortunate that Sears will no longer provide protection agreements on lawn tractors. It is also unfortunate that the offshore customer service does not support their techs I rate 0 stars for them. They lie to customers when schedling. Their objective is to promise what they can't deliver and you can never get a supervisor or manager to demand accountability.
SP, Pasadena, MD
He definitely deserves 5 stars for being efficient and effective. Thanks
Kenneth L, Glen Burnie, MD
Samsung Microwave Built In
Larry came when he said he would and immediately went about his busness which he seemed to know very well. His work was very methodical and careful. His demeanor was soft spoken and polite. We appreciated his work.
John B, Severna Park, MD
Great experience
Ronald was very professional and friendly. He greeted me and was courteous.
Susan S, Baltimore, MD
