7900 Ritchie Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great!
Alexis was very knowledgeable and explained all issues very thoroughly. He was great!
Cynthia C, Glen Burnie, MD
GE Profile.Washer
Alex was very pleasant and helpful. Although he could not assist with the issue as the model number is not legible, he did tell me what he thought the issue could be.
Kristen B, Severna Park, MD
Very pleasant experience
Jeffrey was the perfect technician - called when he was on his way, put shoe covers on without asking, answered my questions, showed me the damaged part, and completed the repair effeciently. And most importantly, very polite and respectful.
Zaneta R, Hanover, MD
Ronald J
Ron was a very nice tech, very intelligent and nolitable tech .good person .
David W, Pasadena, MD
Excellent service
John was polite and on time. Very sociable and explained everything he did. I'd recommend him to anyone
Charles S, Pasadena, MD
Washer repair
Skilled , personable, knowledgeable, and caring of his surroundings
Edward G, Severna Park, MD
Refrigerator repair
Nathanial was prompt in getting the service scheduled and completed , courteous very friendly. Great representation for the company
Joe B, Pasadena, MD
Service for hot water heater
Mr. Ronald was knowledgeable and courteous. He explained the issues with the hot heater and what I could expect regarding work order in a way that I could understand. He kept me informed about his ETA. I would definitely recommend him to others.
Lillian C, Severn, MD
Furnace check up
Very friendly and communicated well any possible issues or problems that may arise
George G, Glen Burnie, MD
Sears Service / Tech
We have a master service plan with Sears and have had the same plan for over 17 years. It is a fabulous plan. The only major issue is getting service technicians scheduled to fix the repair is absolutely awful. Then they need to order a part which takes three weeks then you wait another two weeks to get the service scheduled again. We have had our air conditioner serviced three times just this summer . Tried to have a manager call and they never return calls. With that said, I would like to give a wonderful review to Ron the service Tech. He goes above and beyond resolving the issue. He is very knowledgeable. No fault of his that the customer service side is the worse. Thank you Ron for caring about your customers.
Raymond S, Pasadena, MD
