1235 Worcester St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Late - no call
Our window was confirmed between 8-12. At 1230 I called Sears 2x to get an update. Finally Sears said he be at the house at 1:30, just as he showed up at 12:45. Its hard to plan my day without knowledge of when or if someone will show up. He did a good job completing the job.
Edward W, Wellesley, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 29, 2024
Service repair
Take too long to come house and to long fix it
Deborah P, Framingham, MA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] Thank you.
Sears Home Services on August 28, 2024
Replace the ice maker
The icemaker is only crushing ice, not full half pieces
Joy W, Milford, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 31, 2023
Dishwasher parts replacement via Sears home warranty
The technician told me that I have to sign a waiver to not blame the service company for any dishwasher leaks after he repairs the dishwasher. His logic was the plumbing could be faulty and not his responsibility but he could not explain how am i covered if the leak is due to bad servicing in this case. The technician was visibly irritated and borderline rude in telling me to either sign the waiver or do the work myself. Never experienced such a behavior before. I was not comfortable with him touching my appliance and setup.
Vivek A, Natick, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
Very rude and unprofessional
Service technician spent 2 minutes, said you are using the stove with food on top as a "storage area", helped himself with my mail for his scratch notes, didn't communicate what was wrong and wrongly informed that "something must have been dropped on the stove" which is inaccurate. Don't trust this person!
Srikanth K, Wellesley, MA
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 05, 2023
useless
The technician gave a two minute look and said they won't replace the burner tubes. While they gave me an estimate and said I declined they never gave me the estimate which I would have accepted. The technician didn't even come with the part needed to repair even though I mentioned what was needed when I made the appointment. I would recommend not wasting your time and money with Sears.
Richard L, Sudbury, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 03, 2023
Rough experience
cancelling rescheduling on the appointment days is how Sears scheduling works. minimum wait for repair is at least 1 month
Vishal S, Hopkinton, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 02, 2023
