501 Marsailles Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lauren R
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on July 04, 2024
Gill F
Polite and helpful. Would recommend
Customer service response - Thank you for the positive feedback and recommendation! We're glad you found our service polite and helpful.
Sears Home Services on June 19, 2024
Judy R
Customer service response - A big thank you, Judy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 19, 2024
Earle B
NOAH j WAS A GREAT APPLIANCE REPAIR PERSON. HE WAS PLEASANT, FAST, ACCURATE AND A JOY TO HAVE WORKING ON MY APPLIANCE. WHILE I DO NOT WISH TO HAVE FURTHER PROBLEMS WITH MY APPLIANCE, I HOPE HE IS SENT TO ME AGAIN IF I DO
Customer service response - We're thrilled to hear that you had a great experience with our technician, Noah J. Thank you for taking the time to share your positive feedback!
Sears Home Services on March 12, 2024
Mark A
He arrived early! This tech represents your company well!
J-M S
Very professional and helpful. On time, courteous, provided good advice and insights.
Francisco C
Kimberly H
Update 4/30/25 - So they finally showed up for an appointment after four tries. All the technician does is look for the serial code, order the part, and says he's done and will have to come back another day to fix my oven. What? Four days of missed work for him to just take a picture! I provided all of the information from my oven, including pictures. That part should have been ordered and ready to install upon the appointment. I have never in my life had so much trouble getting something fixed. When buying an appliance, 1. Never buy Samsung. 2. If they have warranty work with Sears, don't buy it. Go somewhere else that actually has customer service and not just AI. It is absolutely ridiculous that I have had to miss so much work because they can't get their act together. It takes me a month of work to earn one day. They are making be burn through five! Worst customer service ever! If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI and foreigners to talk to, which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend.
Customer service response - We apologize for the trouble you've faced, Kimberly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
Barbara K
On time, friendly and efficient. Ran one load of laundry. Still broken
Customer service response - Thank you for your kind words, Barbara! We're delighted to hear you had a timely, friendly, and efficient experience with our service.
Sears Home Services on October 01, 2024
