2760 Frederica St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Quick, efficient and explanatory
Ronald was kind and courteous. He explained what he was doing and got to it. He left the area as he found it. I really appreciate his work on this service call.
Zorida B, Providence, KY
Above and Beyond
Great technician! Kept in contact with me when there were schedule changes. Worked quickly. Even helped me with removing a shelf I didn't know how to clean properly.
Stefanie L, Beaver Dam, KY
Very professional
The technician was very knowledgeable, was quick to diagnose the problem and fix it. Very polite
Marty T, Utica, KY
Home Owner
Jerome was very professional, explained everything to me and was very polite. I did decline repairs. I have used Sears services before and can honestly say he was the best.
Tina T, Beaver Dam, KY
Kept me informed
He was always letting me know what he was doing... very informed
Terri P, Beaver Dam, KY
Diagnosis
Basically over charged on ever aspect of this service. Quick way to get a service fee. Nothing was taken apart. Just looked at it and pressed the on button. Way too expensive for a repair.
Ellen L, Owensboro, KY
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 18, 2023
0-
He was a very polite man but I don't think he knew what he was doing he never even turned my stove on to see what it was doing to make sure it was working properly or not he did absolutely nothing except to make sure there was nothing wrong with the wiring! It was a wasted trip here and a waste of my time to sit here all day and wait on him I'm not very satisfied at all!
Dana V, Hawesville, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 03, 2023
Guessing?
He was nice but was here only five minutes. Came in with no tools. Did not take back off washer or anything. Just said motor bad.
Kim L, Owensboro, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 26, 2023
Awful!
This company has no called, no showed me twice. When I call to find out why and what the problem is, all I get is recording and then hung up on. I wouldn't rate this a 1 star. I have been without a fridge & freezer for 3 weeks now.
Brittany H, Madisonville, KY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
NOT FIXED
He was not interested in making sure it worked.....changed the house and left. It STILL DOES NOT WORK!!!!
Davina H, Maceo, KY
Customer service response - Davina, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 31, 2023
