4807 Outer Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
ashley C
toni J
Lisa A
Frank F
On time and very knowledgeable.
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback about our timeliness and expertise.
Sears Home Services on February 06, 2024
Frank P
My Technician was prompt, precise, and professional!! I am well pleased with Ron’s services!!
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that you were pleased with Ron's prompt, precise, and professional service. Your satisfaction is our top priority.
Sears Home Services on February 05, 2024
Jonathan B
took my dishwasher in for repair and walked out with a new john deere tractor! this place is great!
Customer service response - Thank you for your enthusiastic review! We're thrilled to hear you're happy with both the service and your new John Deere tractor.
Sears Home Services on May 19, 2024
Thomas T
It took 2 weeks to get an appointment and then the “window” to be home for the tech was 8-5. That’s unheard of. Should be a 4 hour window max. The techs are always polite, professional, and happy to explain what they’re doing/have done.
Derrick L
I had an appointment for feb 20,.2025 to get my washer and dryer looked at. My window was from 8am to 5 pm but at 1: 00 I get a text saying my appointment has been reschedule for the 27th. I call them and they said no one grabbed my work order and they didn't have a supervisor there to talk to.i will never use the again
Customer service response - We apologize for the trouble you've faced, Derrick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 20, 2025
dottie O
Did not live up to warranty obligations. If a product cannot be repaired then it was said Sears would replace it. Not true, not true. I intend to inform everyone I know about this experience.
Customer service response - We apologize for the trouble you've faced, dottie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 09, 2024
Rosalind P
I received a text yesterday that a repairman was coming on the same day between 8am and 5 pm. I needed my ice maker repaired. This was supposed to have been his second visit. It was through Choice warranty. The first time they came they simply looked at my ice maker and took a payment. I waited for a phone call yesterday saying they were in route. Instead of the call i received a text message saying that the repair was complete. No one ever called to say they were on their way. No one came. So i basically paid them $85 for nothing.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 21, 2024
