4807 Outer Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher
Very pleased very knowledgeable fast service Thank you Only thing need to be a little faster on getting parts not Brent the company.
Walter J, Bloomfield, KY
Good repair man
Had all the right information and knowledge to do the job. Answered all our questions we asked.
Michael H, Lancaster, KY
Great Service!
Johnny was very kind and polite. Down to earth and a good Christian man. Happy to have such a good representative in your company!
Walter T, Bloomfield, KY
Great!
He showed up and fixed it. I'm sure he makes Cinch lots of money.
Samuel G, Louisville, KY
Range
Great He was on time and did repairs without issues! And no mess. Thank you
Katherine T, Harrodsburg, KY
She was great
Very friendly and fast. Very professional as well and she was informative
David R, Taylorsville, KY
Noah j
Came as stated solved the problem
Janie E, Danville, KY
CLOTHS DRYER REPAIR
PHILLIP IS THE THIRD OR FOURTH TO WORK ON THE DRYER. HE'S THE FIRST TO DO MORE THAN JUST REPLACE THE FUSE. I KNOW POWER SURGE WAS NOT THE PROBLEM. I TALK WITH PHILLIP AND HE SAID THERE WAS ONLY TWO OTHER THINGS COULD CAUSE THE FUSE TO BLOW. THE THERMOSTAT OR CONTROL PANEL. HE REPLACED THE THERMOSTAT BECAUSE IT HAD A NOISE THE NEW ONES DID NOT. HE WAS VERY KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL. WOULD ASK FOR HIM IF I COULD.
James R, Harrodsburg, KY
Taught us something
She was patient and understanding got taken care of in the jiffy
Glenn W, Shepherdsvlle, KY
Good technician
Noah did a great job to solve our problem with the washer. After several reschedules, he knew our situation and made sure we received the service. He was very personable and was able to explain issues well. After the month long battle with the Sears Home Repair service network to fix our washer, it is now working. We did experience great frustration with the service company's communication and found it extremely difficult to use. While not Noah's problem, we had at least 4 reschedules over 3-4 weeks to resolve the issue. In trying to figure out what was going on, we were unable to access any phone numbers, got caught up in a loop of repeating options and not given any opportunities to talk with a live representative. While I understand the allure of using AI for scheduling, etc., it is NOT an acceptable answer and urge you to consider to provide phone assistance and adding options to talk with a live service representative. Otherwise, I'm not sure I can recommend this repair service to others. (Not meaning Noah, he did great!)
Kandace S, Danville, KY
