10520 Westport Road Suite 101 Reviews

Work done was very good. He did give me cell to let him know parts were in so he could maybe come earlier but did not respond.

Great service! Professional, Robust and quick!

Aaron was professional, prompt, knew what he was doing, and friendly. Had to get part and returned quickly, so I could start laundry. Good job!

Not very happy with my service through Sears. My washer is under warranty through Lowe’s. Lowe’s chose Sears for my repair. First… I couldn’t get my 1st appointment for 2 weeks. They sent someone out and they replaced the door lock switch, no luck. They rescheduled another appointment for 2 more weeks out. This time I waited the whole entire day 8a-5p. No one ever showed up. I wasted my entire day waiting for a repair man that never showed up. Then they rescheduled me for 2 more weeks out. So 6 weeks without a washer. The repair man finally came again yesterday. He replaced the motherboard of my washer. He put it on a quick wash. Said it was good to go and left. As soon as the quick cycle finished, I ran into the laundry room to start on the 6 weeks of laundry I’m behind on. And… it is doing the same thing “door” warning code. I immediately called Alberts phone to see if he could come right back, no answer. I called sears, they said they’d send a message to Albert and send him back. Albert messages back, “Try unplugging it letting it rest for five minutes and plugging it back in. If that doesn’t work you’ll have to call your home company to get us back out again.” I tried this, no luck. I called back to Sears, that said my case has been closed and I have to start back at square one and refile my claim through Lowe’s/Assurion. So I have to start this whole process over again. I am so upset. This is 3 days I’ve had to take off and miss work. It shouldn’t take 6+ weeks for a washer repair. I’m more frustrated with Sears then Albert. But Albert should’ve double checked that my unit was working correctly before he left.

Parts on back order. I’ve been without a fridge for two months. Sears and my home warranty company have done a terrible job.

Did not attach water source. We had to obtain old water source from broken equipment to make it work temporarily. For $299, the job is not complete and a new water source is requested. Please return and properly complete the job