2625 Scottsville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
Everything was great except didn't take old compressor. That may be Sears policy but all other aspects were great.
Mary S, Tompkinsville, KY
Washer repair
Not sure if completely repaired. The washer itself was sitting unlevel, which caused the basket to hit the side of the washer and cause the loud noise. Ran a load last night and did hear a noise similar to one we contacted to be checked out. Will run some loads today.
Pamela P, Bowling Green, KY
No Communication - Poor service
Our fridge completely stopped working on Aug 23. Best Buy subbed our warranty claim out to Sears. There has been terrible communication from both. This tech came and looked at the fridge, said he needed to order parts, couldn't tell me when he was coming back. Came back 8 days later to install the part he ordered and that he said would fix the fridge, but he failed to fix the fridge. He ordered more parts, no communication on when he would return. Best Buy finally agreed to replace the fridge last week. We've now been without a working fridge for over a month. There were also 2 no-show appointments due to mistakes and lack of communication from Sears and Best Buy. Overall terrible experience.
Matt, Bowling Green, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 23, 2024
Not good
He is not a nice person. Has no regard for the customer or your home.
Lanny L, Alvaton, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Unable to perform repairs.
Highly disappointed with the service provided, as it was totally useless. "Technician Comments Sealed system failure,internal tubing restricted,non repairable.pd " So, either Gary is totally incompetent, or my Kenmore Elite 795.71323.413 refrigerator was a total waste of money. It is 5 years old.
Wayne V, Glasgow, KY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 23, 2023
Slow to Repair
Kevin came out the next day, diagnosed the problem and ordered the parts. Then our appointments were cancelled three times, a couple of times the day of the appt. He was great! Kenneth came out today on the fourth appt and completed the work within 30 minutes. He was great! I'm giving you one star due to the cancellations with no notice and the wait from Aug 3rd until today the 18th of Aug.
Karen K, Bowling Green, KY
Customer service response - Karen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 19, 2023
