510 Saraina Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Daniel H
Absolutely garbage! The repair number is only an automated message and you can’t talk to a person at all! I have been waiting 3 weeks for a repair! Have been rescheduled 4 times! Instead of putting me first thing the next morning I’m put off till the next week.
Customer service response - We apologize for the trouble you've faced, Daniel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 04, 2025
Thom E
The repair techs are amazing. But the system they have to use to schedule repairs only does 8 hour windows. And when parts have to be ordered they may or may not be logged in the system correctly. If they aren’t entered the tech will just not show up because they have not “ received the part”.
Customer service response - We apologize for the trouble you've faced, Thom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
Ellen M
Service technician said I would get an email in 4-6 hours after he left regarding the replacement of my refrigerator. NO SUCH EMAIL!!
Customer service response - Thank you for taking the time to bring this to our attention, Ellen. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 28, 2024
Sarah J
