6501 Grape Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technicians great but problem with system at Sears
Technicians are great but service and dispatch has issues. I had 2 apts canceled because their computer system doesn't track parts or update shipping/delivery of parts despite being ordered and shipped and phone notification to Sears is worthless cause the computer system never gets updated even if I have all the parts.. The left hand doesn't talk to the right hand, don't update the system which affects other departments like dispatch. . One department can't talk to another department
Judy K, Buchanan, MI
Provided great service.
Calvin was in communication with me the day of the service call and was prompt with his appointment time. He was efficient, courteous and respectful in keeping the area free of snow when he came in and out of the house. He diagnosed the problem and made the necessary repairs in a timely fashion. He is an asset to the company!
Karla L, Saint Joseph, MI
Robert was great!
Great job fixing our range top and super friendly too!
Michael S, Galien, MI
Knowledgeable, professional, and friendly
Great service! Jacob was a fantastic tech, he knew what he was talking about.
David B, Dowagiac, MI
Very nice, polite young man
He was late but that was no doubt because of the weather and road conditions.
Donna P, Plymouth, IN
Excellent
Excellent service very professional. Very knowledgeable.on repairs and use of appliance
Scott S, Plymouth, IN
Superb tech
Francis quickly diagnosed the problem (he hadn't received the info I had supplied when making the appt) and showed me the broken part in my dryer. He was knowledgeable, courteous, arrived early, and restored my faith in appliance repair.
Robert M, South Bend, IN
Sears Service Agent
The Sears representative provided reliable and respectful customer service. Agent thoroughly examined the issue with our washer/dryer and made an informed recommendation. We're very pleased with his meticulous work.
Don & Dee, Berrien Springs, MI
LG washer panel repair
Francis was prompt and courteous. He seems to have fixed the problem. Thank you very much for keeping us informed via email and text throughout this process.
Gail T, South Bend, IN
Thanks!
Had it fixed in 5 minutes! Now we can have ice again. Thanks!
Alana K, Plymouth, IN
