1015 E Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rosie Williams
Customer service response - A big thank you, Rosie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Tommie Boyd
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
silvia stanley
Ryan the technician is very professional and friendly.
Jill Van Ness
He was friendly and quick. I didn’t like that a form was emailed to me with my signature I supposedly signed. I asked him if he needed me to sign anything and he said no. So I don’t appreciate him signing for me.
Customer service response - Thank you for your feedback, Jill. We're glad to hear the service was friendly and quick, but we apologize for the issue with the signature. Please contact us directly so we can address this concern.
Sears Home Services on November 19, 2024
Eric Keenan
I explained the issue that has plagued my AC for a couple years. The evaporator on the air handler is starting to fail ... It freezes and thaws and overwhelms the drain and causes indoor rain. He never even inspected that issue. He simply hosed the outdoor coil and blamed it in "cottonwood". Now tonight I have no AC again because the evaporator froze thawed and rained in the bedroom. Edit to update: called and informed Sears that the problem wasn't resolved. They offered to send the same technician without charging me again. Well how thoughtful. The problem also is they wanted me to wait until July 6th. I had to wait 3 weeks for this appointment they messed up, and now I have to wait another 2 weeks in hopes they do it right. I'm glad all these other people had positive outcomes, but mine was MOST definitely not positive.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 21, 2024
