757 E Lewis and Clark Pkwy Ste 702 Reviews

Kym was so professional and patient. She explained everything she was repairing. A++ customer service!

Ron is an exceptional technician. Very professional. Keeps you informed of what’s going on. He’s an asset to your business.

Great

I was satisfied with the service tech Mrs.Kim. was professional courtesy tidy and completed the job.

Neil was nice but he recommended I buy a new washer but they don’t sell them so I had to pay 129.00 and then still pay another retailer for a new one. I thought that if they recommended to replace that I could get a washer from sears and not pay 129.00 for the guy to say yes, you are right that is what is wrong with your washer.

The repairman was professional and prompt. I have no issues with him. I experienced issues with scheduling. I originally scheduled for 9.23 but received text for 9.25. I changed my schedule to accommodate. I received text to confirm 9.25 which I did. Today 9.23 as I was leaving for work I get text stating repairman would be here today. I again rearranged my schedule to accommodate 9.23. Fortunately I had liberty to flex my schedule today. I don’t always have that ability. I give scheduling a 1 star given confusion

The technician left with the dishwasher still malfunctioning, after changing me 130 dollars. The customer service is horrible, completely AI with no real people to resolve issues. A second appointment was made so the dishwasher can be repaired and they canceled on me. The technician ghosted me . This is the worst service experience I’ve ever had

Never Use Sears appliance service again. First day they cancelled after me waiting at home for 6 hours. They promised a diagnostics, he showed up on day 2, battery dead on his drill. Was able to get the draw string on the shorts unstuck. Turned on the dryer and said it was fine. He was there for 5 minutes and tried to charge me $129.