1016 W 7Th St Suite 345 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kelly
This review is based on appointment scheduling and customer service experience, not quality of service received because unfortunately no service was received. I, to my knowledge, scheduled an appointment using their AI system. That was easy enough. Come the day of my appointment, it is nearing the end of the scheduled window and had not heard from anyone. I called to check on it and it goes to call center operated by people who speak English, but have such a heavy accent I can only understand every other word. There is no record of my appointment. Huge waste of time and mental space.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 09, 2025
Jimmy Roberts
PLANET FITNESS IS THERE
S B
It’s not in location it says it’s in . Planet fitness occupies spot on web site. Phone number is a foreign remote. Does no good if you need basic parts.
Customer service response - Thank you, S, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 28, 2024
dennis wirts
