1679 S State Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marlene
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 20, 2024
Gene B
Great technician, friendly, technically well qualified.
Customer service response - Thank you for your positive feedback. We're thrilled to hear our technician met your expectations with their friendly and expert service.
Sears Home Services on July 07, 2024
Sean F
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 03, 2024
Ronald S
Customer service response - A big thank you, Ronald, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
RM21
The technicians and all personnel I interacted with exhibited exemplary performance. Their adeptness in diagnosing the issue promptly and efficiently sourcing the necessary parts for repair contributed significantly to my satisfaction. I cannot praise their professionalism enough. However, I must express my dissatisfaction with the automated systems in place. Unlike the user-friendly AI automation designed to assist customers effectively, the current system requires navigating through numerous prompts before reaching a live representative. This experience gives the impression that the company may be prioritizing cost-cutting measures over providing adequate support. Particularly, the online chat feature was notably cumbersome, especially considering the prevalence of more streamlined approaches employed by other companies. While I remain highly impressed by the technicians' performance, warranting a 5-star rating, I believe there is room for improvement in the customer service automation processes. I hope the company will take this feedback into consideration to enhance the overall service experience.
Customer service response - Thank you for your kind words about our technicians and for your constructive feedback on our automated systems. We are committed to improving your experience and will look into making our customer support more accessible and user-friendly.
Sears Home Services on March 20, 2024
Chadwick W
Customer service response - Thank you so much for the fantastic 5-star rating, Chadwick! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 29, 2024
WAIN G
Customer service response - Thank you so much for the fantastic 5-star rating, WAIN! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on January 17, 2024
Terry G
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Janet B
Adam H. was the technician that came to do our annual appliance service. Let me just say that this young man was very thorough and so pleasant. He took the time to do a detailed check for each of our appliances. We have had this service agreement for many years and this was the most professional experience we have encountered. We really appreciate you, Adam . Thanks for doing such a great job.
Emily H
It's nice that any time we've had an issue. It's always been the same technician. It's good to see a familiar face, and our dogs appreciate it too. 😆
