235 Saint Clair Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
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After all the headache of trying to schedule this PM appointment I expected more than a short visit. I assumed the service all would be more consistent with those in all of the past years.
David W, O Fallon, IL
Jury is still out!
No major problems with the technician or his work. I was not called in advance to arrange the original appointment, he just showed up. He was 2 1/2 hours late for the install appointment on the 29th. This was probably due to a very heavy schedule that day. I am not sure the ice maker is working as intended, barley making adequate amount of ice. I plan to call back in.
Raymond A, Fairview Hts, IL
Not overly impressed
He was friendly enough. However he didn't want to take off the back of the little vent in the back of the fridge to vacuum inside of it while he was cleaning. And he laid his vacuum on top of my kitchen table!! He's been out here before and he did it then too!
Kelly B, Caseyville, IL
Customer service response - Hi,Kelly , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on August 18, 2023
Service for AC
The technician Tim is outstanding. He is a professional. I don't have a problem with the technician. The overall quality of service is very poor. Appointments are scheduled 2 to 3 months. After waiting for weeks, Sears will reschedule the appointment. It does good to purchase a maintenance agreement, because you cannot get any service. Why sell the agreement when you do not provide service. Recent service was for the AC. Sears no longer carries the part needed.
Tom Caffey, Alton, IL
Customer service response - Hi Tom, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 12, 2023
Lazy technician
My experience was horrible!!! It took this man 3 months to fix my washing machine... Not a commercial one but a regular residential one. First he says he has to order two parts... He only put one on so of course my machine had the same symptoms. Waited another two weeks for him to come back out and he ordered more parts that I didn't need. Waited for him to come back out and install the parts. Then he tried to blame it on my outlet... he didn't know my husband is an electrician so my husband tested the outlet while I recorded him doing it. The last time he came out I had my husband to deal with him and he actually put the parts on this time! He stayed longer than 15 min this time! My washer got fixed this time! With the exact same part he ordered the first time and didn't put on! Then he tried to leave with the original part and my husband told him to leave the part. I would never in my life use this company. They milk your pockets and not to mention time off work! I paid for a new washer with the money I missed calling off! He was at my house at least six times and never had stayed longer than 15 to 20 minutes. He is a fast talker and before you know it he is out the door and your washer is still not fixed. DO NOT use this service and definitely not this technician. I cashed the company and they sent the same guy out each time. Beware and don't let them milk your pockets.
Betty H, E Saint Louis, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 08, 2023
Highly disappointed in Sears
While I won't blame all my frustration on Warren, I did find it quite irritating that he he seemed determined to make me feel like an idiot for scheduling a service call for my 13 year old Advantium. I am even more irritated, however, that I received two solicitation calls prior to the appointment acting as though they were confirming the appointment but really calling to peddle the insurance program. And then even worse was the fact that I committed to the ridiculously high $249 service fee (noting that solicitor #2 said 'oh no - it won't be over $150 - $250 is crazy high') only because it would be applied to the cost of the repair. So I feel like I was completely taken advantage of given the part I needed was no longer available. I feel that Sears should the allow me to apply the $249 to the purchase of a replacement. I am VERY unhappy with my experience and will not look to Sears for repairs or to replace my appliances (the rest of which are Kenmore Elite) in the future.
Dana D, O Fallon, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
