235 Saint Clair Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alice L
Tim was absolutely wonderful in repairing the water dispenser on our refrigerator. He was friendly, knowledgeable & professional. His experience allowed him to fix the issue without ordering any additional parts! Highly recommend!
Customer service response - Thank you for your review, Alice! We're delighted to hear that Tim provided friendly, knowledgeable, and professional service, resolving the issue efficiently.
Sears Home Services on March 23, 2025
Brenda M
The repair man was very good. He got the parts that were sent to us and fixed our machine. But it took since January to get it fixed. The parts came but they failed to send the repair man. We were constantly calling making appointments and no one would show up. We would also get texts from robots saying no one was coming. It took a lot of calling and being switched from one person to another who did not speak English hardly at all. Today is 3/14/25 and it took 2 months to get it fixed.. The washer is 1 1/2 years old, But we had a Fantastic repair man when he seen us he couldn’t believe it because he is the one that ordered the parts he thought it was taken care of by now. So I give him 5 stars I wish there was a scale of more stars he would get them.
Customer service response - Thank you for your feedback, Brenda. We're glad the repairman provided excellent service, and we apologize for the delays and communication issues you experienced.
Sears Home Services on March 16, 2025
Bill T
Warren, the tech is super. Scheduling process is awful.
Customer service response - Thank you for your feedback, Bill. We're glad to hear Warren provided great service, and we apologize for any issues with the scheduling process.
Sears Home Services on January 22, 2025
JM B
Quick response time. Kind and knowledgeable technician.
Customer service response - Thank you for your review, JM! We're pleased to hear that you experienced a quick response time and that our technician was kind and knowledgeable.
Sears Home Services on January 21, 2025
Jen R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 13, 2025
Shawn T
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 16, 2024
Tameka T
He was very nice and explained things well.
Customer service response - Thank you for your review, Tameka! We're happy to hear that our technician was nice and provided clear explanations.
Sears Home Services on December 12, 2024
Toribio L
Punctual, professional and fair. Job well done.
Customer service response - Thank you for your review, Toribio! We're pleased to hear that you found our service punctual, professional, and fair.
Sears Home Services on December 05, 2024
Jacob S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 23, 2024
james W
So the technician that service my refrigerator on 11/7/2024 was excellent however Sears repair appliance repair they're lacking they're slow I had five appointments and they were canceled because the technician was overbooked again the technician that service me today 11/7/2024 was excellent and I would hire him at any time sesrs appliance repair you need to get your game together are you going to lose a lot of customers thanks again for the technician that came today third party contractor
Customer service response - Thank you for your feedback, James. We're glad to hear the technician provided excellent service, and we apologize for the scheduling issues you experienced.
Sears Home Services on November 10, 2024
