3309 Caldwell Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cheryl D
Was friendly, explained what he was doing, respectful of property.
Customer service response - Thank you for your review, Cheryl! We're glad to hear that our technician was friendly, informative, and respectful of your property.
Sears Home Services on December 17, 2024
Lake B
Finally fixed! He was great!
Customer service response - Thank you for your review! We're glad to hear that everything is finally fixed and that you had a great experience with our service.
Sears Home Services on December 12, 2024
Dennis R
Good service he checked out everything and changed the sprayer arms
Customer service response - Thank you for your review, Dennis! We're glad to hear that you received good service and that the sprayer arms were changed successfully.
Sears Home Services on December 05, 2024
Kim H
Jake was really great. He explained what was broken and what we’d need . He’s very personable and knowledgeable. You have a great employee!
Customer service response - Thank you for your review, Kim! We're glad to hear that Jake provided excellent service and that you found him personable and knowledgeable.
Sears Home Services on December 01, 2024
Gil R
Did a great job finding and fixing the problem with our fridge.
Customer service response - Thank you for your review, Gil! We're glad to hear that our team was able to find and fix the issue with your fridge.
Sears Home Services on November 19, 2024
Kailey J
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 16, 2024
Rosemary P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 13, 2024
Sarah M
Overall it ended in my washer working. However the communication between the call center and the people on the ground is not good. It takes forever to get an actual person on the phone. I have another service call later this week and we will see how that ends. Update. Part that original tech said he was ordering he didn't so we ended up having to call back and get another service time. Called and it was the next day which was a Saturday. So ok, I appreciated the fact that it was quick. I got an email at 4am saying that the tech would be there between 737am and 835am.with expected arrival time at 801am. Except we were number 3. So I got up early because I didn't want him showing but not be ready. At 930 it still said 801. What is the point of the updated website if it doesn't update. Anyway, he arrived around 1130 and fixed the problem. Every tech I've had has been polite and helpful. So I give 5 stars, I wish I could give tech and then overall experience because between the call center and the website they would be in the 2 star range. I still have another service call open for a different appliance so I guess I'll see how that ends. I'm waiting on a part but have had no communication other than a text that canceled the service. So who knows. Jake is the best. Sears is lucky to have him. He is attentive, helpful and actually cares about his customers. He embodies what customer service is! Thanks Jake!
Customer service response - Thank you for your feedback, Sarah. We're glad your washer is working again and apologize for the communication issues; we hope your next service call goes smoothly.
Sears Home Services on November 05, 2024
Douglas L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 27, 2024
Jonathan P
Quick and friendly same day service which was awesome. Only complaint I have was that it was pretty expensive to get our dryer fixed.
Customer service response - Thank you for your feedback! We're glad to hear you appreciated the quick and friendly service, and we take note of your concern regarding the cost.
Sears Home Services on October 10, 2024
