300 Hickman Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Eric
Customer service response - A big thank you, Eric, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 23, 2024
Sreedhar T
Ryan is knowledgeable and fixed the issue with refrigerator. I will recommend him to any.
Customer service response - Thanks for acknowledging Ryan's expertise, your recommendation truly means alot to us. We're glad your refrigerator issue was resolved effectively.
Sears Home Services on March 18, 2024
Chris Y
Friendly, helpful and professional service.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are thrilled to hear that you found our service to be friendly, helpful, and professional. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Sears Home Services on January 11, 2024
Lisa F
Our technician Phuoc was excellent. He was very professional and an expert at his job. He arrived on time, was personable, explained our dryer's problems to us and then worked expertly to repair the dryer. He also explained the service maintenance plan well. In addition, the payment process went smoothly. All in all, we had a very positive experience with Phuoc as our technician. We would highly recommend him and Sears Appliance Repair to other customers in the future. Many thanks for the great work!
Brenda P
The technician knew exactly what the problem was in the fridge.
John O
Angela K
Great communication and flexibility.
Doug F
Customer service response - A big thank you, Doug, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Steve G
Sears Appliance Repair fixed our KitchenAid dishwasher (not cleaning the top rack dishes) and refrigerator (leak coming from inside near the water filter). The appliances were tested and diagnosed during the first visit. The tech identified the issue with the refrigerator fairly quickly and ordered parts. After running many tests on the dishwasher, the tech told us to change our soap, make sure the filter is clean at all times, run hot water in the kitchen sink before starting the dishwasher cycle, and that newer dishwashers just don't clean as well as old ones (our dishwasher cleaned the dishes well before we started having an issue). After a week of trying all of the above and still having dirty dishes, I asked for a new tech to look at the dishwasher again. The new tech quickly identified that the dishwasher needed a new motor and ordered the part. The motor was installed and the dishwasher works great now. I believe the first tech was trying to rush at the end of the day to get out of our house and did not take the time to diagnose every possible solution for our dishwasher. In the end, our appliances work and we are happy.
Customer service response - We're glad to hear that your appliances are now working well, Steve, and appreciate your patience throughout the process. We apologize for the initial oversight and thank you for your feedback.
Sears Home Services on April 22, 2025
Beth L
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on December 19, 2024
