320 W Kimberly Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
He did a good job
He fixed the thing, took him only a couple minutes
Michael H, East Moline, IL
Washer
Friendly and knows his job. Did a great work fixing washer.
Leo L, Davenport, IA
Owner
Adnan was efficient, knowledgeable, and professional. He was polite & cleaned everything up.
Amy B, De Witt, IA
Excellent knowledge very kind
I was greatly surprised with his knowledge and confidence that he knew what he was doing....in fact I bought the warranty and asked if and when I use it could I ask for him!!!!
Tracy B, Viola, IL
Job done
He had the part and was able to fix it the same day.
Kimi D, Bettendorf, IA
Not fixed
The problem was "diagnosed" by one technician. Another installed the part the first one said was the problem but did not stay to insure the problem was resolved/fixed. It wasn't. $329+ later, still waiting to hear how Sears is going to fix it.
Christine A, Davenport, IA
Wrong items replaced. Still have same issues.
Refrigerator compartment was warmer than normal 52* and ice maker was not making much ice. Tech replaced blower motor, temperature sensor, and ice maker. Two weeks later same results.
Kevin H, Bettendorf, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 29, 2023
Washer Repair
He has been to the house 3 times. He has ordered parts 3 times. He has failed to fix my Kenmore washer. He spends hours each time he comes. He does not return phone calls or texts, even though he says he prefers text messages. I get the feeling he is avoiding the appointments. Does he really know what he is doing? My claim was first put in in June?!?
Zarinah T, Rock Island, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 17, 2023
LG washer
Andrew said he was done....set it on the rinse cycle should take about 20 minutes it didn't take that long so I went in there and on the screen is an EE blinking and it won't let me open the door it did empty though I tried to call Andrew and he didn't answer I left him a message hoping he would call and come back.
Tracy B, Viola, IL
Customer service response - Tracy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
