Harold was great. Sears servoce is not.
When i made the appointment, I gave all the information I had about the problem. After the appointment was scheduled, the automated system hounded me for the serial number and again a description of the problem, which i provided. The automated system then asked me to send pictures of the label on the appliance. I did that. Then absolutely none of that information gets sent to the technician. So, instead of having ordered parts from a dewcrupt i on of a problem and the likely cause, with further diagnosis done in person to confirm that is the probkem and be done in a single appointment, instead the technician is not given any information about the problem, making any issue that requires parts automatically cause a second appointment to be necessary. Look, if you don't want to give your technicians information, I'm fine with that. They can come in person, diagnose, etc. Come back to actually fix it. I am totally fine with that. But DON'T KEEP ASKING for information you aren't going to give them anyway. That is a waste of my time and those messages say they are to help the technician come prepared with parts, which is an outright lie.
