144 Virginia Ave S Reviews
Showing most recent reviews from verified customers of Sears Home Services
John Spiva
Very detailed and knowledgeable. Great service.
Customer service response - Thank you for your positive feedback; we're pleased to know our expertise met your expectations. We look forward to serving you again!
Sears Home Services on May 31, 2024
Sharon Smith
After 14 weeks of waiting, having no washer, having to pay someone to do my laundry. This man came from Florida to fix it. The last repair man who came out 14 weeks ago plugged the unit wrong and this repair specialist fixed it in less than 45 minutes Reggie was kind respectful and knew what he was doing
Customer service response - We apologize for the long wait and are glad to hear Reggie could resolve the issue efficiently. Thank you for your patience and for sharing your experience.
Sears Home Services on May 22, 2024
Kendra Leyva
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on March 31, 2024
David Simkins
Customer service response - Thank you so much for the fantastic 5-star rating, David! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on January 24, 2024
Brenda T. Dixon
This technician actually fixed the problem. The initial Technocian left my washer in worse shape than when he came
Customer service response - We are sorry to hear about your experience with the initial technician, but we are glad that the problem was fixed by our technician. Thank you for taking the time to leave a review.
Sears Home Services on January 25, 2024
Debra Flagg
Sears is one of the best Repair services that is still around today. Keep up the good work.
Ruth Bridges
Made appointment, service person came, ordered 2 switches for cooktop, made appointment to return and install switches. All went so smoothly and now I have 4 cooktop surfaces that work!
Marvin Martin
Very professional and knowledgeable.
angel oxley
They were supposed to have come and provide an a diagnostic and estimate. My machine was working but just leaking water . It use to run quietly and washed well but leaked little water out the bottom front. They made it worse and wanted to charge me more than a new machine to fix it!!!! I now have to buy a new one because it is now unusable . I feel like a fool for even calling them . The thing makes so much noise now that the neighbors can hear it!!! The guys were nice because they knew they missed up my washer and then told me not to use them tried to get me to pay almost $900 to fix . Total scam. I was robbed . I had to go same day and buy a new washer . I paid them as agreed $129 to come out and was promised that everything was gonna be left as found and that they were only gong to check it out to provide an estimate . They tore the whole thing apart and apparently did not put it all back together!!! Wonder I report sears to better business bureau . I told them it worked before they missed with it . I am so angry !!!! Scammers
Customer service response - We apologize for the trouble you've faced, angel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
J A
SEARS APPLIANCE REPAIR SERVICE IS HORRIBLE. DO NOT HIRE. I DO NOT RECOMMEND. I was forced by my home warranty provider to use Sears to repair my A/C unit and I DO NOT recommend. They are committing fraud against the the home warranty company. It has been almost 2 months and my AC unit has not been repaired, however the technician has been to my home 5 times and I've had to pay 2 service call fees. If they send the technician Gregory (Greg) request someone else. He is the technician who has been to my home 5 times. I would rate Greg the technician and Sears Appliance Repair a zero if I could, but unfortunately I have to rate with a star.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on October 10, 2024
