1831 N Columbia St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Willie R
Customer service response - Thank you for the 4-star rating, Willie! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on June 23, 2024
Jerry G
Very professional techs. Diagnosis was an error on their part as freezer is at 36 degrees twenty four hours after repair. Need this taken care asap after spending $404.00.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 15, 2025
Brian L
AI representatives only is just terrible
Customer service response - We apologize for the trouble you've faced, Brian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 24, 2025
Karim M
He install water system unit & left without testing to see if water coming out of refrigerator. Any installation required to be tested before leaving the client.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 01, 2024
Fred T
The service man installed the parts fine. However, the machine still vibrates as it did before.
Customer service response - Thank you for your feedback, Fred. We're glad the installation went well, but we're sorry to hear about the ongoing issue. Please contact us directly so we can assist you further.
Sears Home Services on September 02, 2024
Becky B
Technician NEVER showed up, never called!! Received emails about service being completed with incorrect product listed and noone ever came!!
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 07, 2024
Richard B
Service man left and our refrigerator is still not working. Did not put new parts on. It been 2 months and still can not get our refrigerator working. It should not take two months to get someone out here You call and get a run around.
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 07, 2024
Christine C
Customer service response - Christine, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 17, 2024
Oudia B
Customer service response - Hi, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 04, 2024
libby F
I rate zero. He never showed. Sears sent a repair person 4 times 3 couldn't fix my refrigerator and the 4 th was a no show never again. I will not renew with Choice home warranty either
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
