1831 N Columbia St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Brenda P
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 24, 2025
James D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 20, 2025
Robert K
Calvin is just awesome. The five stars are for him. We were impressed by both his professionalism and his friendliness and personality. I would recommend him completely. Sears as a service company is a whole different matter. Our experience with this company has been a disaster. This is the 7th scheduled visit for a technician to come and repair our Electrolux washer and dryer, which we just got on January 30th. Calvin showed up originally, diagnosed our relatively simple issues and ordered the parts needed. Your company sent the wrong parts. Calvin showed up for the second time and obviously couldn’t do the repair. He reordered the needed parts, and came back at a later date to find that , once again, the WRONG parts were sent. This happened once more since then. At one point they scheduled for a different tech to show up, and the text link said he’d arrive by 11:15 that day. At 4:30 that day, while the app still said he’d arrive arrive by 11:15, I was sent a text that said “to accommodate your requested technician, your Sears service appointment has been rescheduled for 4/16/24.” I never requested any specific tech, I sat around and waited all day, and they rescheduled this appointment without EVER asking me me if that date was good for me. This whole thing seems like a really bad SNL skit. We had originally purchased the extended warranty in this washer and dryer. I was then told that their warranty was handled by Sears, so I will be cancelling that. Good luck using this company!
Customer service response - Thank you for your feedback, Robert. We're pleased to hear Calvin provided excellent service, but we're sorry for the ongoing issues with your repair experience. Please contact us directly so we can address your concerns and work towards a resolution.
Sears Home Services on April 16, 2025
Mickey M
Jason knows his business and his customer service is great also! Great experience
Customer service response - Thank you for your 5-star review, Mickey! We're pleased to hear that Jason provided great customer service and that you had a great experience.
Sears Home Services on April 10, 2025
Sue M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 10, 2025
Uganda B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on February 17, 2025
Brenda B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 23, 2025
Craig B
After his company canceled and no showed my appointment he went above and beyond, bought the part, and showed up and fixed my icemaker.
Customer service response - Thank you for your 5-star review, Craig! We're pleased to hear that our technician went above and beyond to resolve the issue with your icemaker.
Sears Home Services on January 19, 2025
Nuri C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 14, 2025
Edwin B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 19, 2024
