5400 E Busch Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sandy W
Finally the tech came to check our washing machine. The tech, Rob, was awesome. He replaced a part and fixed my machine. The bad part is that I called 3 weeks ago to get an appointment. It should not take 3 weeks to get an appointment. It was not Rob's fault. He just works for the company. The customer service is needs to have better response time. Thank you.
Customer service response - We apologize for the delay in scheduling your appointment and appreciate your patience. Thank you for acknowledging Rob's hard work and for your feedback, which we will use to improve our response times.
Sears Home Services on June 27, 2024
Louise S
Mr. Efrain is the nicest service representative from Sears. He did a great job servicing our refrigerator. Thank you for sending him. Sears is a great company
Customer service response - We are thrilled to hear Mr. Efrain provided excellent service for your refrigerator. Thank you for choosing us and for sharing your positive experience!
Sears Home Services on June 21, 2024
Orlando N
Christopher is an excellent technician. He serviced my dryer in the past, once I saw him, I knew I was in good hands. I washed a loud of clothes after he left and the washer worked great. Thank you Christopher!
Customer service response - Thank you for acknowledging Chris's excellent work on your washer. We appreciate your positive feedback!
Sears Home Services on June 19, 2024
Errol D
On time, very professional
Customer service response - Thank you for sharing your positive experience with our team's punctuality and professionalism. We're glad we could meet your expectations!
Sears Home Services on June 19, 2024
Evelyne (
Customer service response - A big thank you, Evelyne, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
Gui P
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 16, 2024
James P
Very professional and efficient! Courteous and cleaned up trash! Technician did his job very well! Sears scheduling not so much! Took three weeks to get someone out for an broken AC with the temperatures in the 90’s
Customer service response - Thank you for acknowledging our technician's professionalism and efficiency. We apologize for the delay in scheduling and will strive to improve our response times, especially during critical periods.
Sears Home Services on June 13, 2024
Ms. J
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 05, 2024
Teresa O
Very professional and my washer is working great ! Thank you. Your technicians definitely knew what to do.it was a big job.
Customer service response - We are thrilled to hear that your washer is working great, and we truly appreciate your acknowledgment of our technicians' expertise. Thank you for choosing us for this big job!
Sears Home Services on June 05, 2024
Jsosa2016 S
Your service technician was excellent repairing the washer and was very courteous that's greatly appreciated.
Customer service response - Thank you for your kind words! We're glad to hear you were pleased with the technician's service and courtesy.
Sears Home Services on June 03, 2024
